Number of Openings: 1

The DCX Client Services - Home Based Purchase Order Follow Up Coordinator will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be

• Direct experience handling post order tracking and shipments

• Has experience using order management or CRM systems

• Ability to multi-task and work in a fast-paced environment under tight deadlines

• Self-motivated with attention to detail; positive attitude, and ability to work as a team member.

• Exceptional communication skills – both written and verbal

Role Details

• Industry: Promotions

• Work Shift: 8:00 AM - 5:00 PM CST (USA)

• Workdays: Monday through Friday (USA)

• Written and spoken English skill: Very Proficient

• Salary Range: 23,000-30,000

Job Responsibilities

• Perform all purchasing functions, such as issuing purchase orders (POs), invoice creation, pricing verification, payment authorization, and complete entries into the accounting system.

• Review submitted orders for properly formatted artwork, completeness, accuracy, delivery timeline and acceptable margin.

• Work with manager to determine purchasing needs and requirements for multiple programs.

• Receive order information to/from customer service representatives and account executives.

• Review order data, correct errors, generate purchase orders to suppliers.

• Confirm quality of products and establish delivery requirements/timelines.

• Update orders to allocate quantities shipped to customer locations.

• Ensures up-to-date records of customer interactions, transactions, comments, and complaints.

• Document all order-related activities in various systems.

• Manage high volume of inbound and outbound emails.

• Ad hoc duties as assigned

Additional Job Requirements

• Education: College degree in Marketing, Communications, and Business Administration, or any related field.

• Experience: 1-3 years of Customer Service, General Operational or Administrative office work, or any related field.

Software that will be used

• Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook)

• Proficient with Google suite (Google sheets, Gmail etc.)

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we are excited to have you apply!