Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The DCX Client Services - Home-Based Production Coordinator is responsible for overseeing and managing the day-to-day operations of the team. This includes tasks related to purchasing, production, and operations. The Production Coordinator will also be responsible for monitoring and tracking orders and ensuring that orders are aligned to fulfill delivery schedules while providing excellent customer service to internal and external customers.

REQUIRED CORE COMPETENCIES

• A highly proficient communicator in both spoken and written English

• Strong organizational and time management skills

• Excellent problem-solving and analytical skills

• Strong customer service orientation

• Work well with others and be a team player

WHAT YOU WILL DO

• Monitor orders and the documentation of order confirmations and vendor emails.

• Ensure that POs are accurate and that they are issued to suppliers with the correct client artwork files.

• Assist in contacting suppliers and vendors to receive order status, proof, and tracking information for in-house orders.

• Contact vendors for inventory checks, pricing, freight quotes, and lead times.

• Communicate with clients using email templates for order updates and logistics.

• Provide timely support, research, and feedback on the progress of orders, changes, and customer or vendor inquiries.

• Coordinate shipping and freight arrangements, providing customers with shipment tracking numbers and monitoring shipping reports to ensure all projects are on schedule for on-time delivery.

• Maintaining accurate and up-to-date client and vendor files and databases.

• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field

• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role

• Language Proficiency:Strong verbal, written, and English communication skills.

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours

• Technical Skills:Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal

• Industry Specific Software/Knowledge:

• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.

• Ability to prioritize and manage multiple projects under tight deadlines.

• Ability and willingness to learn industry-specific software.

• Experience with promotional products includes item research, ordering, and follow-up.

WHAT WE OFFER

• Salary Range: Php 30,000 - Php 35,000

• Industry: Promotional Products

• Job Type: Full-time

• Work Shift: 8:00 AM - 5:00 PM CST (USA)

• Workdays Monday through Friday (USA)

• Benefits of working with us:

• Industry-leading salary packages

• Permanent work-from-home setup

• Company equipment provided

• Internet stipends upon regularization

• HMO Coverage

• PTO credits and service incentive leaves

• Major spring and winter company live events

• Monthly employee appreciation virtual events

• Company-provided career skills training courses

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!