Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 10

Immediate Hiring Opportunity

The DCX Academy seeks candidates with strong foundational capabilities and the potential to grow into high-performing virtual professionals supporting promotional product businesses and global clients.

DCX Supplier Trainees must demonstrate key traits and meet baseline requirements to succeed, with flexibility for cross-skilling based on client needs and role availability. This provides exposure to different industries and supports development toward client-facing roles.

REQUIRED CORE COMPETENCIES

• Strong learning agility – ability to quickly understand new tools, workflows, and digital processes.
• Analytical and structured thinking – capable of interpreting information, following structured processes, and solving basic operational problems.
• High attention to accuracy and quality – careful in reviewing information, identifying errors, and ensuring work meets professional standards.
• Digital readiness – comfortable working with productivity tools and online platforms commonly used in e-commerce operations.
• Professional discipline – able to follow instructions, manage tasks independently, and maintain accountability in a remote work environment.
• Effective communication skills – able to clearly convey ideas, follow written and verbal instructions, and interact professionally with clients and team members.

WHAT YOU WILL DO

• Profiles and prospects of the client’s non-targeted customer base group through quality, relevant outbound phone calls.
• Sources new opportunities through outbound calls and effective use of available marketing tools and resources.
• Effectively uses probing skills to develop and continuously update customer profiles in CRM.
• Identifies and reports trends in the Promotional Product Industry.
• Provides customers with information about styles, inventory, pricing, back-orders, discontinued items, shipping dates, specials, policies, and procedures by phone, email, and web.
• Performs other tasks analogous to the foregoing.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
• Experience: 1-2 years of direct Promotional, E-Commerce, or other similar experience.
• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills:
• Proficient in Microsoft and Google applications; basic knowledge of Adobe Illustrator, Photoshop, and Canva is a plus
• Basic Excel skills (simple formulas) and the ability to create clear PowerPoint presentations
• Ability to perform basic arithmetic (costing and pricing)
• Strong attention to detail in reviewing and validating data/content
• Able to interpret written instructions and execute tasks with minimal supervision
• Basic understanding of e-commerce workflows (product listings, store setup, optimization, and SEO fundamentals)
• Soft Skills
• Strong communication skills with the ability to clearly convey ideas, follow instructions, and interact professionally with clients and team members.
• Demonstrates customer orientation and the ability to adapt to different personalities. Comfortable supporting social media marketing activities.
• Industry-Specific Knowledge
• Experience in the promotional products industry or similar e-commerce environments is an advantage.
• Familiarity with industry platforms such as Sage, ESP, CommonSku, or Syncore is a plus.

WHAT WE OFFER

• Salary Range: Php 22,000 - Php 27,500
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: Training: 2:00 AM - 11:00 AM | Post Training: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Benefits of working with us:
• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!