Job Description

About the role

A Home-Based Care Case Manager supports children and young people living in foster through a therapeutic, trauma‑informed approach that prioritises safety, stability, and emotional wellbeing.

The role provides comprehensive case management, including supervising and supporting caregivers, completing annual assessments, conducting regular home visits, and spending meaningful one‑to‑one time with clients, with the flexibility to increase contact when risks or needs escalate. It requires strong cultural awareness, particularly in relation to Aboriginal children and families, along with a solid grounding in trauma‑informed practice, pain‑based behaviours, and social work theory.

The Case Manager works collaboratively with caregivers, families, Child Protection, and community services to ensure care plans are coordinated, evidence‑informed, and responsive to each child’s circumstances. Success in the role relies on excellent communication and interpersonal skills, the ability to work effectively within multidisciplinary teams while exercising sound judgement independently, and a commitment to high standards of documentation, legislative compliance, and child safeguarding.

This is a Permanent Full-time opportunity based in Warrnambool within our Home-Based Care Program. The position reports to the Home-Based Care Coordinator

Key Selection Criteria:

To be successful in this role, you will have:

• Knowledge and understanding of Aboriginal culture, values, and the issues impacting Aboriginal children, young people, and families.
• Relevant tertiary qualifications in Social Work, Psychology, or related behavioural sciences.
• Strong communication and interpersonal skills, with the ability to work collaboratively and exercise sound judgement independently.
• Demonstrated experience providing case management in complex family situations within the child protection system.
• Well‑developed time‑management and risk‑assessment skills.
• Experience in community services such as residential care, home‑based care, disability, family services, or reunification.
• Understanding of the Children, Youth and Families Act 2005 and child welfare policies.
• Commitment to trauma‑informed practice and therapeutic models, including the Sanctuary Model.

For a full listing please view the Position Description at the bottom of this page.

For Seek applicants, the Position Description will be available when you click 'apply'

For more information, please contact: Jackie Chadderton at Jackie.Chadderton@mackillop.org.au

Our offer:

• Competitive Hourly Rate in the SCHADS Award Level 5, dependent on qualification and experience.
• Salary packaging – we can help you to maximise your salary packaging up to $18,550 per year, which allows you to reduce the amount of tax you pay.
• Paid Training that is industry specific including Therapeutic Crisis Intervention (TCI), Sanctuary and Cultural Awareness training.
• Fitness Passport - which is a discounted workplace health and fitness program available to you and your family. For a fraction of the price of a regular gym membership.
• Employee Assistance Program- Free access to a wide range of options with all aspects of life such as social, financial, physical, mental health by providing counselling and coaching supporting relating both to your circumstance, even including health advice from qualified nutritionists.
• Supportive Environment - Monthly supportive meetings with your direct manager.
• Sanctuary Organisation - MacKillop’s work is underpinned by the Sanctuary Model, an evidence-supported, whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal.
• Curious about the MacKillop vibe? Jump onto Instagram and follow @mackillopcareers for a fun, inside look at our team culture.

You must have a:

• Valid and current Driver’s Licence;
• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). MacKillop can assist successful candidates with their application.

Our Commitment:

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.