Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

The DCX Client Services - Home-Based AR/AP Clerk will work as a full-time employee for a growing business based in the United States. Y ou willbe responsible forsupportingcollection processesandassistingthe client with overallcollection efforts Primarily business-to-business collections with extensive reconciliations of high-volume transactions, whilemaintainingeffective communication with customers and providing great customer service

The Ideal candidate will be

• Desire to provide an exceptional client experience

• Attention to detail and organization

• Professional written and verbal communication with clients, suppliers, and team members

• Clear and precise communicator

• Ability to adapt to different situations

• Ability to multi-task, solve problems, and prioritize without compromising details or accuracy of work

• Ability to remain calm in stressful situations

• Professional who is accountable, reliable, and maintains a positive attitude

• Strong computer skills and ability to quickly learn new applications

Role Details

• Industry: Promotions

• Work Shift: 8:00 AM - 5:00 PM EST

• Work Days: Monday through Friday

• Salary Range: 45,000

• #DCXWorkFromHome Set-up

Job Responsibilities

• Collections: Monitoring overdue accounts and following up with customers on overdue accounts to secure payments through phone calls, emails, or other communication methods.

• Customer Relations: Building and maintaining positive relationships with customers by addressing inquiries and resolving customer issues and complaints concerning billing issues.

• Reconciliation and Aging reports: Review and reconcile customer statement account with outstanding invoices, resolving discrepancies, and analyzing accounts receivable aging reports to track the status of outstanding balances.

• Sales Team Support: Collaborating with the sales team to resolve payment-related issues and ensure timely revenue recognition

• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

• Participate in calls to discuss / review issues and determine paths to resolution.

• Notify the AR Collection Coordinator and/or Controller of any invoice or customer concerns.

• Ad hoc tasks aligned with those mentioned above.

Qualifications:

• Education: Bachelor’s degree in Accounting, Finance, or a related field.
• Experience: Minimum of 3 years of accounting experience, particularly in accounts receivable, payables and collections.
• Language Proficiency: Strong written and spoken English communication skills.
• Technical Skills: NetSuite ERP experience is required; proficiency in Microsoft Excel is essential.
• Industry Specific Software/Knowledge:
• Facilis, Sales Management
• Egnyte, File Management

About DCX

DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!