Job Description

We are growing and strengthening our assessment capacity nationwide.

You’ll love this role if you’re already used to standing in a customer’s driveway explaining what needs to happen next, working through scopes with builders and keeping repairs moving when timeframes matter.

In this role, most days start with a booked run sheet of site visits. You’ll travel to damaged homes, inspect what’s happened and confirm the appropriate repair method based on what you see, not what’s been assumed from photos. Some visits are straightforward. Others require a more detailed, hands-on assessment - examining damage from accessible areas, identifying moisture paths and reviewing previous repairs that haven’t held.

You’ll spend time face to face with customers, explaining what happens next and being clear about the outcome. While this is an on-road assessing role, there will also be times where you complete assessments from your desktop. Some conversations are straightforward. Others mean walking through why something isn’t covered and standing by that decision. You’ll work closely with builders too, keeping everyone aligned and repairs moving.

Service Area
While this role is primarily aligned to the North Sydney region, regular travel outside this area will form part of the role.

What you’ll have

• Experience as an Insurance assessor, Loss adjusting, Builder, Restoration Specialist or Estimator, where you’ve scoped repairs and worked directly with customers and builders or;
• Experience in Desktop Home Assessing.
  
  

What you’ll be doing

• National travel may be required during catastrophe events, when extra support is needed in affected areas.
• Inspect the damage, make the call onsite and back your decision, documenting the repair method so work moves forward without another layer stepping in to overrule it.
• Explain outcomes to customers face to face, walking them through what happens next and answering questions when decisions aren’t straightforward.
• Walk through scopes with builders, resolving disagreements and keeping repairs moving when timelines or methods are challenged.
• Manage your daily run sheet of new and active claims—balancing inspections, scope creation, follow-ups and documentation so repairs don’t stall.
• Use our DOS system daily to complete reports (it’s not the newest system, but once you learn it, you’re set), keeping documentation current so work doesn’t pile up.

What great looks like

• You connect the details across damage, reports and policy to make sound decisions, even when the answer isn’t obvious.
• You roll up your sleeves when work builds up, helping move jobs forward instead of waiting for someone else to pick it up.
• Repairs keep moving because you stay on top of timeframes and follow ups.

If you can see yourself growing into this, you’ll likely love it here.

What you’ll get

• Practical benefits that support you day to day - A maintained company car, fuel card and mobile business tools, plus free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance.
• Clear pay and incentives - Performance-based incentives paid every six months, plus annual salary reviews.
• Time off you can plan around - The option to work a 9-day fortnight with every second Friday off plus, 22 days annual leave.
• Leaders who back your growth - Three weeks of paid training

Ready?

Apply and we'll circle back!

Why Youi

We’re here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn’t go to plan, with real people helping real customers at the moments that matter most. It’s also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.