Job Description

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Park Holidays UK is looking for a dynamic and dedicated Holiday Home Receptionist to join our team. This exciting role offers the chance to grow within one of the largest holiday park providers in England, Scotland and Wales. As part of our team, you'll play a vital role in ensuring our holiday homeowners and guests receive a warm welcome, contributing to the exceptional experience that Park Holidays is known for.

Job Duties

• Providing exceptional after-sales service to caravan owners, ensuring their needs and expectations are met and exceeded.
• Welcoming potential holiday homeowners, handling their inquiries efficiently.
• Maintaining the reception area, ensuring it is clean, well-organised, and stocked with brochures and promotional materials.
• Acting as a key point of contact between holiday homeowners and park management, helping to foster strong relationships and enhance owner satisfaction.
• Assisting the sales team by preparing advertisements, updating stock information on the company website, and supporting sales appointments as needed.
• Upholding all company policies and procedures.
• Taking the initiative to suggest and implement improvements to enhance the overall customer experience.

Requirements

• A flexible approach to work, with the ability to adapt to various tasks and changing situations.
• Maintain and improving high standards of customer service.
• Excellent PC skills, with the ability to navigate company systems and update online resources.
• Strong organisational and communication skills to manage appointments and effectively liaise with customers and team members.
• The ability to work under pressure and meet deadlines in a fast-paced environment.
• Ability to maintain confidentiality and discretion in all dealings with customers and company information.
• Self-motivation and the ability to work independently as well as part of a team.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

Benefits

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme

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