Job Description

Position Summary

The Quality Hold Coordinator is responsible for administering and managing the facility's product hold program to ensure all non-conforming products, ingredients, packaging materials, and work-in-process inventory are properly identified, segregated, documented, investigated, and dispositioned in accordance with company policies, customer requirements, regulatory standards, and food safety programs. This role serves as a critical link between Quality, Operations, Warehouse, Production, and Supply Chain teams to minimize risk, maintain inventory accuracy, and ensure only safe, compliant product is released to customers.

Core Schedule: Monday-Friday, 1st Shift

Essential Duties and Responsibilities

• Product Hold Management
• Coordinate and maintain the facility's product hold program.
• Identify, document, and place products on hold when quality, food safety, regulatory, customer, or operational concerns arise.
• Ensure physical and electronic hold controls are established and maintained within inventory management systems.
• Verify held materials are properly labeled, segregated, and secured to prevent unauthorized use or shipment.
• Monitor held inventory daily and maintain accurate hold inventories.

Investigation & Disposition

• Assist in investigations related to product deviations, consumer complaints, food safety concerns, and non-conforming product.
• Collaborate with Quality, Operations, Warehouse, and Supply Chain teams to determine root causes and corrective actions.
• Coordinate disposition activities including release, rework, relabeling, donation, destruction, return to supplier, or other approved outcomes.
• Ensure all dispositions are reviewed and approved by authorized personnel prior to execution.
• Follow up on outstanding holds to ensure timely resolution.

Documentation & Compliance

• Maintain accurate records related to product holds, investigations, dispositions, and corrective actions.
• Ensure compliance with FDA regulations, USDA regulations (as applicable), Good Manufacturing Practices (GMPs), HACCP, SQF/BRC requirements, customer specifications, and company policies.
• Prepare reports and metrics regarding product holds, aging inventories, disposition status, and quality trends.
• Support internal audits, customer audits, regulatory inspections, and third-party certification audits.

Inventory Control

• Reconcile held inventory against system records.
• Partner with Warehouse personnel to verify inventory accuracy and location management.
• Monitor inventory aging and escalate concerns regarding prolonged holds.
• Assist with cycle counts and inventory verification activities involving held materials.

Communication & Collaboration

• Serve as the primary point of contact regarding held products and disposition status.
• Communicate hold status updates to plant leadership and affected departments.
• Participate in cross-functional meetings involving product quality and food safety concerns.
• Provide training and guidance to employees regarding proper hold procedures and product identification requirements.

Continuous Improvement

• Identify opportunities to improve hold management processes, inventory controls, and disposition workflows.
• Assist in implementing corrective and preventive actions to reduce recurring quality issues.
• Support Quality and Food Safety initiatives focused on waste reduction and customer satisfaction.

Qualifications

Education

• Associate degree in Food Science, Quality Assurance, Biology, Microbiology, Supply Chain, or related field preferred.
• Equivalent combination of education and relevant experience may be considered.

Experience

• Minimum 2 years of experience in food manufacturing, quality assurance, warehouse inventory control, or food safety preferred.
• Experience with non-conforming product management and inventory systems preferred.
• Experience in a co-manufacturing environment is highly desirable.

Knowledge, Skills, and Abilities

• Understanding of GMPs, HACCP, SQF, FDA regulations, and food safety principles.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Effective written and verbal communication skills.
• Strong problem-solving and investigative skills.
• Proficiency in Microsoft Office, including Excel.
• Experience using ERP, WMS, or inventory management systems preferred.
• Ability to analyze data and prepare reports.

Physical Requirements

• Ability to work in a manufacturing environment, including exposure to varying temperatures, noise, and food production processes.
• Ability to stand, walk, bend, and move throughout the facility for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to wear required personal protective equipment (PPE).

Relocation is not available for the opportunity.

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Maker's Pride is an Equal Opportunity Employer.