Job Description

Job Location: DFW - Dallas, TX 75254
Position Type: Full Time
Salary Range: $45,000.00 - $55,000.00 Salary/yearOverview:
We are seeking a highly organized, detail-oriented professional to join our growing property management team as an HOA Coordinator! In this role, you will play a critical part in protecting real estate assets and maintaining compliance across our expanding portfolio of single-family rental homes. Serving as the primary point of contact for all HOA-related matters, you will take full ownership of account setups, recurring payments, violation tracking, and direct communication with HOA management companies, vendors, and residents.
The ideal candidate possesses a proactive, problem-solving mindset, exceptional negotiation skills, and the ability to collaborate seamlessly with multiple internal departments to resolve complex issues before they escalate. If you thrive in a fast-paced environment and take pride in executing error-free work, this fully onsite position in Addison, TX offers an excellent opportunity to build a long-term career with a growing industry leader.

Summary of Responsibilities:
- Establishes contact with the HOA, handles the account setup, and oversees recurring payment management to prevent liens from being placed
- Creates violation notices within CRM to comply with HOA rules and regulations
- Provides support and maintains open lines of communication to ensure HOA issues are handled appropriately and in a timely manner
- Maintains and tracks an accurate log of Leasing Restricted communities to ensure our investments align with company standards
- Work closely with the HOA and Asset Management departments in order to help initiate and execute the proper documentations
- Negotiates debt to reconcile any outstanding liens against the owned properties; examines invoices, challenges erroneous charges, and recoups amounts owed
- Reviews all incoming mail and correspondence to ensure bills are paid timely and to capture important information about changes in billing, voting on changes to association rules, and changes that affect our tenants
- Conducts periodic conference calls with key contacts in each market to communicate HOA issues and support field concerns
- Actively follows up with outstanding issues, violations, or requirements
- Actively participates in HOA team meetings
- Maintains working relationships with inter-departmental staff, HOA management, vendors, and residents
- Drafts, edits and prepares correspondence, reports, and other material for residents, management & vendors
- Audits and reviews tenant ledgers to maintain appropriate chargebacks
- Monitors acquisitions of new properties and turns to ensure no violations are attached to the home
- Completes all processing of HOA and City Code notices and violations received
- Disputes contested fines with HOAs and municipalities
- Notifies residents of necessary compliance issues
- Adheres to all Fair Housing laws
- Any additional duties as assigned by management.

Required Qualifications, Skills &

Experience:
- High School diploma or equivalent required
- Minimum of 1 year experience in property management
- 2+ years of experience in customer service
- Prior HOA experience is highly preferred
- Proficiency in Microsoft Office (Word, Outlook, and Excel)
- Exceptional verbal and written communication skills, with a strong ability to problem-solve
- Excellent planning, analysis, and problem-solving abilities
- Strong organizational skills with the proven ability to prioritize tasks, manage multiple responsibilities, and meet deadlines effectively
- Keen attention to detail, ensuring accuracy in communication, documentation, and problem resolution
A background check, drug screening and motor vehicle background search will be required for all final candidates during the application process. All candidates must have authorization to work in the United States. A final written offer of employment from Open House Texas/Atlanta Realty & Investments LLC will be contingent upon clear results of a thorough background check, drug screening and motor vehicle background search.
Open House Texas/Atlanta Realty & Investments LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.