Pacific Bells

HOA Community Director

Pacific Bells  •  North Richland Hills, TX (Onsite)  •  11 hours ago
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Job Description

Community Director – North Richland Hills (Fort Worth Area)

We are seeking a Community Director to lead and develop a team of Portfolio Managers within our North Richland Hills office. This role is a key leadership position focused on strengthening team performance, supporting newer managers, and driving client retention across a growing portfolio.

This is an opportunity for a hands-on leader who thrives in developing talent, building team stability, and improving operational consistency in a dynamic environment.

What We’re Looking For

  • Strong coaching and team development capability
  • Experience leading or mentoring community managers, portfolio managers, or similar roles
  • Ability to bring structure, consistency, and accountability to a growing or evolving team
  • Comfort navigating complex client relationships and resolving escalations
  • A proactive, solution-oriented leadership style

Why This Role

  • Opportunity to step into a true leadership role with the ability to influence team structure and performance
  • Visibility with senior leadership and the ability to help shape the direction of the office
  • Support from experienced leadership and shared services teams
  • Strong training and onboarding program provided
  • A chance to make a meaningful impact on both employee development and client experience

Key Responsibilities

  • Lead, coach, and develop a team of Portfolio Managers, many of whom are early in their careers
  • Drive team performance, accountability, and professional growth
  • Partner with senior leadership to improve employee retention and client satisfaction
  • Serve as an escalation point for complex community and board matters

Knowledge and Skills

    • Knowledge of GAAP at a proficient level.
    • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
    • Evaluate staffing needs and participate in hiring and team structuring decisions
    • Collaborate with internal teams, including the Client Shared Service Center (CSSC), to ensure operational alignment and service delivery
    • Build strong relationships with board members, vendors, and internal stakeholders
    • Other duties as assigned
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert l evel.
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Self-motivated, proactive, detail oriented and a team player.
  • Confidentiality and discretion in the performance of all duties and responsibilities.
  • Time management and time critical prioritization skills.

This position is for Principal Management Group of North Texas - North Richland Hills office

Qualifications

Education and Experience

  • Bachelor’s Degree Required
  • Master of Business Administration Degree Preferred
  • 7 - 10years of directly related or closely related experience
  • 5 - 7 years of Management and/or Supervisory experience
  • 5 – 7 years of Community Association experience
Pacific Bells

About Pacific Bells

Welcome to our Restaurant Family. We're Pacific Bells, a Franchisee of Taco Bell. We operate over 260 Restaurants in 9 States and have a lot more growth in the works.

Pacific Bells, LLC was founded by Dennis and Anna in January 1986. After establishing their first store in Tualatin, Oregon, which is still open to this day, Tom Cook partnered with the founders with a goal to open multiple Taco Bell restaurants in the Pacific Northwest. From becoming a small store in Oregon, Pacific Bells, LLC is now a successful franchisee of the Taco Bell Corporation.

Industry
Food & Beverage
Company Size
201-500 employees
Headquarters
Vancouver, WA
Year Founded
Unknown
Website
pacificbells.com
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