PetIQ

HOA Community Director

PetIQ  •  North Richland Hills, TX (Onsite)  •  4 hours ago
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Job Description

Community Director – North Richland Hills (Fort Worth Area)

We are seeking a Community Director to lead and develop a team of Portfolio Managers within our North Richland Hills office. This role is a key leadership position focused on strengthening team performance, supporting newer managers, and driving client retention across a growing portfolio.

This is an opportunity for a hands-on leader who thrives in developing talent, building team stability, and improving operational consistency in a dynamic environment.

What We’re Looking For

  • Strong coaching and team development capability
  • Experience leading or mentoring community managers, portfolio managers, or similar roles
  • Ability to bring structure, consistency, and accountability to a growing or evolving team
  • Comfort navigating complex client relationships and resolving escalations
  • A proactive, solution-oriented leadership style

Why This Role

  • Opportunity to step into a true leadership role with the ability to influence team structure and performance
  • Visibility with senior leadership and the ability to help shape the direction of the office
  • Support from experienced leadership and shared services teams
  • Strong training and onboarding program provided
  • A chance to make a meaningful impact on both employee development and client experience

Key Responsibilities

  • Lead, coach, and develop a team of Portfolio Managers, many of whom are early in their careers
  • Drive team performance, accountability, and professional growth
  • Partner with senior leadership to improve employee retention and client satisfaction
  • Serve as an escalation point for complex community and board matters

Knowledge and Skills

    • Knowledge of GAAP at a proficient level.
    • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
    • Evaluate staffing needs and participate in hiring and team structuring decisions
    • Collaborate with internal teams, including the Client Shared Service Center (CSSC), to ensure operational alignment and service delivery
    • Build strong relationships with board members, vendors, and internal stakeholders
    • Other duties as assigned
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert l evel.
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Self-motivated, proactive, detail oriented and a team player.
  • Confidentiality and discretion in the performance of all duties and responsibilities.
  • Time management and time critical prioritization skills.

This position is for Principal Management Group of North Texas - North Richland Hills office

Qualifications

Education and Experience

  • Bachelor’s Degree Required
  • Master of Business Administration Degree Preferred
  • 7 - 10years of directly related or closely related experience
  • 5 - 7 years of Management and/or Supervisory experience
  • 5 – 7 years of Community Association experience
PetIQ

About PetIQ

Our Mission

To be the most trusted ally for pet parents and a leader in pet health and wellness.

Our Promise

We deliver smart, effective, and accessible pet health solutions backed by innovation and education.

Core Values

• Pet Parent Focused – Pets and their families come first.

• Results Oriented – We set high standards and deliver impact.

• Humble & Hungry – Driven, curious, and grounded.

• Adaptive & Agile – We evolve to meet changing needs.

• Stronger as a Pack – Collaboration fuels our success.

Our Commitment to Employees

We invest in our people through ongoing development, mentorship, and growth opportunities. Our inclusive, collaborative culture empowers every team member to thrive and contribute to our mission.

Our Reach

With vertically integrated veterinary services, manufacturing, and distribution, PetIQ is uniquely positioned to serve partners and pet parents nationwide.

Locations

Headquartered in Eagle, Idaho, with facilities in Omaha, NE; Springville, UT; and Daytona Beach, FL. Veterinary clinics operate across 39 states.

Our Brands

PetArmor® • CAPSTAR® • SENTRY • Advecta • Minties® • Sergeant's® • VetIQ® • PetAction • Pūr Luv® • CAPACTION • Fosters

Industry
Manufacturing & Production
Company Size
501-1,000 employees
Headquarters
Eagle, Idaho
Year Founded
2010
Website
petiq.com
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