Kotak Mahindra Bank

HO Performance Support Officer-Digital Sales-Digital Banking Kotak 811-Regional Sales

Kotak Mahindra Bank  •  Agra, IN (Onsite)  •  5 days ago
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Job Description

PSO_JD

  • Handling & resolution of customer queries, complaints received at the Branch through co-ordination with various stakeholders
  • Assisting customers in completion of FKYC
  • Providing on field support to the Sales team & Branch teams for 811 customer servicing
  • Handling rejection cases & curing/resolution of same through co-ordination with the Business team
  • Conducting regular training sessions with the field/Sales team to improve their productivity
  • Monthly reconciliation of biometric devices which are with the field team
  • Publishing regular MIS (as & when required)
  • Customer out calling (as & when required)

Candidate Requirement:

  • Graduate (any stream) with 1-2 years of experience preferably in Banking Industry
  • Strong Communication skills – Verbal and Written
  • Good knowledge of MS-Office (MS-Excel in particular)
  • Assertive attitude
  • Self Driven
  • Service mind set
  • Pay Scale: As per HR categorization
Kotak Mahindra Bank

About Kotak Mahindra Bank

About Kotak Mahindra Group:

Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.

The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.

The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
1985
Website
kotak.com
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