Job Description

About Bitfocus

At Bitfocus, our mission is simple but ambitious: help end homelessness. We do that by building and supporting Clarity Human Services — the technology that powers communities across the country in their work to connect people experiencing homelessness with the resources they need.

We're a team that leads with care, innovates with insider knowledge, and believes deeply in the power of community — because those aren't just values on a wall, they're the foundation of the work we do every day. We take pride in what we build, support one another through the hard problems, and embrace smart risks in service of meaningful impact.

If you're someone who wants their work to matter — and wants to grow alongside a team that's genuinely committed to getting this right — we'd love to have you.

About the role

We are looking for a motivated and detail-oriented Project Manager to join our Professional Services team. In this role, you'll help communities address homelessness by supporting the implementation, configuration, and integration of Clarity Human Services — our software platform.

This role sits on a defined PM career track with clear growth toward subject-matter expertise in coordinated entry, data migration, interoperability, and the Customer Portal. We're looking for someone who is ready to grow, whether you're earlier in your PM journey or bringing existing experience into a new domain.

About the Professional Services team

The Professional Services (PRO) team offers consulting, analytical, and implementation support services to help communities build effective homeless response systems. Our team members are generalists who develop deep expertise over time, working across:

• Project planning and customer onboarding
• Coordinated entry system design and configuration
• Software configuration and development requirements
• Data analytics and data quality
• HUD HMIS compliance

As a Project Manager, you will

• Manage and support projects related to coordinated entry, data migration, the Client Portal, and interoperability — keeping work on track against timelines, budgets, and customer expectations.
• Coordinate with stakeholders to understand their needs and business processes, translating them into functional solutions within Clarity Human Services.
• Identify and flag risks early, escalating challenges proactively and proposing solutions before they become problems.
• Facilitate and attend meetings with customer and community stakeholders, maintaining strong relationships and providing clear project updates.
• Create clear documentation, including workflow summaries, SOWs, work plans, configuration logs, and training materials.
• Develop and deliver presentations, including software demonstrations, for both remote and in-person audiences — including non-technical stakeholders.
• Collaborate across departments to coordinate resources and ensure project needs are met.
• Stay current on industry trends in homeless response systems and technology, bringing relevant insights back to the team.

You'll know you're succeeding when

• You're running your own stakeholder meetings with confidence, keeping conversations focused and productive.
• Your project documentation — work plans, configuration logs, meeting summaries — is clear enough that a teammate could pick up where you left off without asking questions.
• You're flagging risks before they become problems, not after.
• Customers feel informed and supported throughout their projects, even when things get complicated.
• You're starting to develop a point of view on coordinated entry, data migration, or interoperability — and contributing that perspective in team conversations.
• You've moved from learning the tools to helping shape how we use them.

What you bring

• Project Management Fundamentals: Foundational experience tracking project tasks, progress, deliverables, and coordinating stakeholder communication.
• Cross-Team Coordination: Ability to work across departments, align resources, and assign tasks effectively to keep projects moving.
• Organization: Excellent organizational skills with the ability to manage multiple projects simultaneously and shift priorities as needs evolve.
• Communication: Strong written and verbal communication skills, experience facilitating meetings, and the ability to explain technical concepts clearly to non-technical audiences.
• Analytical Comfort: Working familiarity with data and analytics tools at a foundational level, with a genuine willingness to grow those skills.
• Technology Enthusiasm: Genuine interest in learning new software, systems, and workflows — you see tools as enablers, not obstacles.
• Adaptability: You can create structure in ambiguous situations, stay calm when plans change, and know when to ask for help versus when to move forward.

Nice to have

While none of these are required, candidates with any of the following will stand out:

• Familiarity with or experience using Clarity Human Services or HMIS.
• Background in system administration, the homeless services Continuum of Care, human services systems, or coordinated entry.
• Exposure to API integrations, system-to-system data flows, or data migration concepts (even conceptually).
• Experience presenting to or training non-technical audiences.
• Familiarity with CRM or case management software beyond HMIS.

Why Bitfocus

Our benefits are designed to support you in all aspects of your health and well-being — social, physical, emotional, and financial.

• Exceptional culture and mission-driven work
• Comprehensive healthcare (100% employer-paid for employees)
• 12 weeks paid parental leave
• R&R Week (paid week off at year-end)
• Three weeks paid vacation + two volunteer days per year
• 401K retirement plan (4% match)
• Flexible work hours and remote-first culture
• Career growth plans for each role

Compensation

We are committed to transparent, equitable compensation that reflects both where you start and where you can go. Our compensation bands are designed to support growth within a role over time and are reviewed annually to stay competitive.

This role has an annual targeted total compensation range of $49,000–$106,000, including variable compensation (bonus) eligibility. This range reflects the targeted compensation at this level, with senior-level roles carrying a separate, higher band.

Most candidates join at the lower to mid range, leaving room to grow as expertise develops. We negotiate final compensation with you based on your experience, skills, and qualifications.

Compensation for this role is not location-based.

Remote work

This is a fully remote, full-time position. To ensure a productive and secure work environment, the following setup is required before your first day:

• Workspace: A private, quiet, and dedicated space free from distractions and background noise
• Internet: A high-speed, reliable wired connection (Cable, DSL, or Fiber Optic) meeting minimum standards: 50 Mbps download / 20 Mbps upload / 50 ms latency or less (you can run a speed test here)

Equal opportunity

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

A note on AI use during interviews:

At Bitfocus, we are committed to a hiring process that reflects each candidate's unique skills, experience, and perspective. The use of AI tools to generate or assist with responses is not permitted during any stage of the interview process, including live interviews, take-home assessments, and work samples. Candidates who require AI-based accommodations should contact us in advance at people@bitfocus.com

A note on your security:

Please stay vigilant against recruitment scams. Bitfocus will never ask for your banking information during an interview, and all official emails will originate strictly from @bitfocus.com. If something feels off, contact our security team at securityteam@bitfocus.com