Job Description

The General Manager - HLE directs the process and activities of the Area Managers within the Operations Division to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.

The General Manager – HLE represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to exempt and non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, vendor relations and the development of future leaders and bench strength. The General Manager - HLE is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines across all functions and all brands at a location. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.

The salary for this position is $90,100.00

What You’ll Do:

The objective of the General Manager - HLE role is to increase market share, control fleet, meet and exceed its profitability targets, reach customer service goals, and develop staff. Responsible for customer and employee relations for Hertz, Dollar and Thrifty brands.

1. Achievement of Operational goals, revenue goals and financial objectives as stated in annual Business Planning
2. Ensure unparalleled customer satisfaction
3. Develop and implement local sales and marketing initiatives
4. Training and development of all location employees
5. Ensure efficient utilization and effective control of vehicle inventory
6. Inspire staff members to reach for high goals, encourage open discussion of ideas for improving the Area’s performance and challenge staff members to develop to their potential
7. Create an 'Ownership' Culture with a Focus on Sales and Customer Service
8. Challenge, Encourage and Develop Employees
9. Maintain Effective Employee Staffing
10. Achieve Fleet Utilization and Out of Service Goals
11. Manage Required Administrative Tasks, Controls and Reports.
12. Remain current on all administrative duties according to company policy
13. Give specific performance feedback to each employee on a consistent basis
14. Complete sales calls with staff to develop employees, increase market penetration and increase revenue
15. Ensure all corporate policies and procedures are administered and followed appropriately by all personnel
16. Role model leadership skills

What We’re Looking For:

• 8 + Years previous management experience in a fast-paced environment
• Experience in car rental, hospitality, or tourism a plus
• Result orientation with demonstrated history of success
• Demonstrated ability to direct and motivate teams as well as identify and grow talent
• Demonstrated ability to work effectively with Senior leaders and manage large, dispersed and diverse workgroups.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
• Ability to drive process and organizational change.
• Ability to motivate teams and keep a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz rental  
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts – Hertz Perks at works, providing discounts for Theme Park Tickets, Gym Memberships & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran