Job Description

Job Location: Adelante Healthcare Center Support Office - Phoenix, AZ 85012,

Position Type: Full Time, Education Level: HS Diploma from accredited school,

Job Category: Health Care, POSITION SUMMARY

The HIV/PrEP Navigator coordinates patient navigation, care coordination, and community outreach to connect individuals living with or at risk for HIV with prevention, treatment, and supportive services. This position manages intake, referrals, scheduling, and ongoing follow-up; addresses social barriers to care; and assists patients with insurance, medication access, prior authorizations, and financial assistance to support treatment adherence and continuity of care. Working collaboratively with clinical teams and community partners, the Navigator provides patient education, communicates urgent patient needs, performs Medical Assistant duties within the scope of practice, and coordinates outreach events, materials, and partnerships. The role maintains accurate, confidential documentation and tracking tools, validates and analyzes program data to support grant reporting and monitor outcomes, and improves workflows to strengthen patient access and program efficiency.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Inclusion
• Nurture
• Service
• Purposeful
• Integrity
• Resilient
• Engaged

Qualifications: ESSENTIAL SKILLS AND EXPERIENCE:

• High school diploma or GED from an accredited institution
• Graduation from an approved medical assistant training program
• Certified Medical Assistant required
• A minimum of five (5) years’ experience working as a Medical Assistant in a health care setting
• Three (3) years of working experience in a community outreach setting or in a clinical setting, preferred
• Demonstrates cultural competency and ability to relate to people living with HIV/AIDS, gay/bisexual men, trans individuals, as well as individuals from diverse socio-cultural and socioeconomic backgrounds.
• English/Spanish Medical Interpreter Certification preferred
• Knowledge and experience with the Hispanic/Latino, Black/African American communities as well as the LGBT community.
• Ability to speak with broad cross sections of the community about personal sexual behavior and drug use in a non-judgmental and caring way.
• One (1) year of work and/or volunteer experience providing direct service to individuals from the LGBT community or individuals who are at high risk of contracting HIV or STIs is highly desired.
• Experience with or willingness to learn group facilitation, teaching and/or public presentations is highly desirable.
• Ability to explain rapid HIV tests in compliance with Manufacturer’s instructions (experience preferred).
• Basic understanding of how HIV is transmitted and prevented.
• Experience with Excel
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations).
• Maintain a flexible schedule, including evenings and weekends, to support outreach activities.
• Must have reliable transportation for outreach, education, training events, and community presentations.
• Valid Arizona Drivers License and active motor vehicle insurance
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

POSITION REPONSIBILITIES

• Coordinate and maintain the outreach calendar and marketing material inventory.
• Promote HIV education, testing, prevention, and related services through community engagement and patient outreach.
• Support comprehensive patient care and case management within established timelines.
• Maintain patient confidentiality and ensure compliance with HIPAA and organizational policies.
• Accept program referrals and provide timely care coordination and navigation services for eligible patients.
• Coordinate referrals to internal and external healthcare, social, and support services.
• Facilitate patient intake and access to appropriate medical and supportive services.
• Address social determinants of health, including transportation, housing, food access, and other barriers to care.
• Monitor patient engagement, follow-up activities, and health outcomes.
• Conduct inbound and outbound communication for care coordination and patient support.
• Assist patients with insurance navigation, medication access, prior authorizations, and financial assistance programs.
• Accurately document all patient interactions and care coordination activities.
• Maintain ongoing patient contact to support treatment goals and identify emerging needs.
• Communicate patient concerns, clinical changes, or urgent needs to the care team.
• Advocate for patients and serve as a liaison between patients, providers, and community resources.
• Provide patient education within the Community Health Worker scope of practice.
• Build collaborative relationships with patients, families, staff, and community partners.
• Support individuals living with HIV in overcoming barriers to care, maintaining ART adherence, and achieving viral suppression with antiretroviral therapy (ART) adherence and achieve viral suppression.
• Coordinate patient access by managing intake, referrals, scheduling, and barriers to care.
• Resolve medication access issues, including prior authorizations, pharmacy coordination, delivery, and financial assistance.
• Support continuity of care through proactive follow-up, appointment coordination, and adherence support.
• Collaborate with care teams and community partners to address patient needs to escalate urgent concerns.
• Perform Medical Assistant duties within the scope of practice and support efficient patient flow.
• Maintain tracking tools and reports to monitor access, engagement, service utilization, and program outcomes.
• Validate and analyze program data to support grant reporting and identify services gaps.
• Improve workflows and procedures to strengthen efficiency, consistency, and patient access across locations.
• Coordinate community outreach by managing event logistics, materials, partnerships, and outcome tracking.
• Document services accurately and promptly while protecting patient confidentiality and meeting compliance requirements.

NONESSENTIAL SKILLS AND EXPERIENCE

• Three (3) years of experience in community health
• Electronic Health Records

Additional Duties and Responsibilities

• Other duties as requested or assigned

Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.