Job Description

Title: HIV Patient Navigator (Special Populations)

Department: Health Care Coordination

Reports To: Director, Client Services, Health Care Coordination Services

Location: 56 Bay Street, Staten Island, NY 10301

Position Status: Full Time

FLSA Status: Non-Exempt

Pay Rate & Benefits: The pay range for this role is generally $41,600-$46,600 commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

Community Health Action of Staten Island (CHASI) is a cutting-edge not-for-profit community-based organization that drives dramatic improvements in the health of New Yorkers by providing person-centered services and bridging the gaps between people and the compassionate health care they deserve by providing outreach, education, prevention, direct support services, and advocacy (visit www.chasiny.org to learn more).

The HIV Care Coordination Program (CCR) addresses HIV healthcare disparities by facilitating access to care and other services through a client-centered, holistic, and comprehensive approach to meeting the needs of persons through team-based care management. The program goals include prompt linkage and ongoing retention in HIV care, optimal treatment adherence, viral suppression, and reduced HIV-related mortality. This is achieved through activities such as patient navigation, directly observed therapy, health education, and coordination with the medical team; the frequency of support is driven by the intensity of an individual’s need. The program is community-based and requires in-person activity.

The Navigator for Special Populations specializes in engaging priority populations, including men who have sex with men (MSM), transgender individuals, and those experiencing mental health or substance use challenges. Candidates with lived experience, such as personal or community-based experience with HIV, behavioral health, or navigating systems as part of BIPOC or LGBTQ+ communities, are encouraged to apply. This perspective helps build trust, promote equity, and deliver culturally responsive care. The Navigator supports clients in achieving program goals such as linkage to care, retention, treatment adherence, and viral suppression through activities like patient navigation, directly observed therapy (DOT), health education, and coordination with medical providers. The role is community-based and requires in-person engagement.

DUTIES & RESPONSIBILITIES:

• Accompany clients to medical appointments and community agencies for support and advocacy.
• Coordinate logistics for care and treatment needs including appointment reminders, transportation, and childcare arrangements.
• Provide individual health education to clients regarding curriculum topics as they relate to the patient’s life.
• Assess treatment adherence and addresses barriers as they arise, particularly with populations experiencing intensive challenges in program, medical appointments, and/or medication adherence.
• Reassess client needs including the Self-Management Assessments and program eligibility.
• Participate in the development of care planning activities.
• Conduct Directly Observed Therapy (DOT), with enhanced support for clients facing adherence challenges.
• Coordinate with service providers and share relevant feedback with the care team.
• Participate in case conferences, clinical and individual supervision.
• Complete required annual training hours to meet agency and funder standards.
• Maintain accurate documentation and data submissions, including client records in AWARDS.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values
• Other duties as assigned.

The above is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of the job it is not to be construed as an exhaustive statement of all the job functions.

Requirements

QUALIFICATIONS:

• High school or equivalent with related experience and strong socio-cultural identification with the target population or certification as a peer worker with at least 12 months experience in patient navigation REQUIRED; Some college, Associates, or bachelor's preferred.
• At least 2 years of experience in case management or patient navigation REQUIRED; a bachelor’s degree may substitute for one year of experience.
• Lived experience that reflects the populations served, such as HIV-positive status, mental health or substance use recovery, BIPOC or LGBTQ+ identity, or experience navigating social service systems, is strongly REQUIRED.
• Bilingual (English/Spanish) preferred.

TO APPLY:

E-mail your resume to HRTeam@chasiny.org; include the job title in the subject line.

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff.

People of color, LGBTQ, women, and people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.