Job Description

CONNECT, EMPOWER, AND LEAD: BECOME OUR HISPANIC COMMUNITY MANAGER

Are you a relationship-builder? Do you enjoy bridging the gap between community needs and real-world solutions?

The Hispanic Community Manager serves as Generations Bank's representative within Hispanic communities, helping strengthen relationships, increase financial awareness, and connect individuals, families, and businesses with banking resources. This position develops partnerships with community organizations, supports financial education efforts, assists with community engagement initiatives, and collaborates with teams to identify opportunities to serve customers. The role also supports marketing, community outreach, customer experience, and CRA-related activities that align with the bank's strategic objectives.

WHAT YOU'LL DO

Community Champion & Relationship Builder

• Be the Face of the Bank for the Hispanic Community: Serve as our trusted ambassador, cultivating relationships with local nonprofits, schools, churches, and business leaders.
• Lead the Conversation: Step up to the mic at community meetings to educate the public on everything Generations Bank has to offer.
• Invest in the Future: Help guide our charitable contributions, sponsorships, and grant opportunities toward initiatives that truly elevate underserved areas.

Business Catalyst

• Drive Growth: Uncover and nurture new opportunities for deposits, loans, mortgages, and small business partnerships.
• Bridge the Gap: Act as the matchmaker, connecting community members with our retail, commercial, mortgage, and treasury teams.

Financial Empowerment Advocate

• Educate & Elevate: Design and deliver financial literacy workshops that simplify homeownership, credit building, and overall financial wellness.
• Build Bridges: Help individuals and families confidently navigate banking products to secure their financial futures.

Marketing & Internal Collaborator

• Create Cultural Resonance: team up with our Marketing staff to collaborate on meaningful outreach, event experiences, and educational campaigns.
• Amplify Impact: support broader marketing initiatives while sharing trends, opportunities, and insights within Hispanic markets.
• Stay Compliant & Purpose-Driven: align efforts with community growth goals, maintaining a strong understanding of CRA and HMDA regulations to ensure our impact is both compliant and impactful.

WHO YOU ARE

• A Networker: you don't just exchange business cards; you build authentic, long-lasting trust.
• Bilingual & Culturally Fluent: you understand the nuances, traditions, and unique financial goals within diverse Hispanic communities.
• A Strong Communicator: you are comfortable, sharing with a group, whether presenting to a boardroom or a community center.
• A Community-First Self-Starter: you'll work beyond the office, spending at least 25% of your time at evening events, weekend festivals, and neighborhood gatherings.
• Knowledgeable: you bring a blend of financial acumen and an understanding of banking regulations (like CRA).

WHAT ARE THE REQUIREMENTS?

BASIC QUALIFICATIONS - candidates must have these to be considered for the role:

• Bachelor's degree and/or 3 or more years of banking experience.
• Bilingual in English and Spanish
• Ability to perform the essential functions and physical demands as provided in the attached Full Job Description.
• Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

PREFERRED QUALIFICATIONS - candidates will stand out if they have these:

• Bachelor's degree in business, finance, marketing, or related field.
• Strong knowledge of the bank's products and services.
• Proven track record of sales and relationship management.
• Ability to represent and promote the Bank's products and services in both one-on-one conversations and group presentations.
• Skill to manage bank relationships, negotiate, and navigate financial transactions.
• Ability to collaborate effectively with employees across all departments and levels of the bank to achieve shared goals and deliver exceptional customer service.
• Professional appearance and demeanor.

WHY GENERATIONS BANK?

Because banking is about people. At Generations Bank, you'll find a team that encourages you to bring your authentic self to work and make a meaningful impact. We're united by a shared purpose: helping the communities we serve across Arkansas and Missouri thrive. That's why Generations Bank is more than a place to work. It's a place to belong. Our four core values shape every decision we make and every relationship we build. They aren't just something we talk about, they're something we live.

Accountability: We believe our work commitments should be done fully, and lending a hand to fellow team members isn't optional.

Relationships: We believe when we treat our team and customers with humility, dignity, and pride we reach our highest potential.

Communication: We believe in proactively sharing ideas and information.

Stewardship: We believe each team member should care for our assets and opportunities as if they were their own.

YOUR NEXT STEP

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you. Don't wait - apply now and take the first step towards a fulfilling career with possibilities. Let's work together to make great things happen!