LGH Winches has a 40-year history as the UK’s leading provider of winches and winch expertise & support including maintenance, inspection, testing, refurbishment, and installation of high-level access and fall protection equipment. We support customers across the globe through continuous investment not only in our equipment and our IT systems, but also by investing in our people ensuring they work in an environment where they can thrive.
The role of the Hire Desk Administrator is integral to the company, requiring exceptional collaboration, prioritisation, and time management skills. Operating in a fast-paced environment, this position demands meticulous attention to detail and a commitment to completing tasks in line with our standard company policies and processes. Engagement and curiosity are key attributes for a in order to build a deep understanding of the needs of the company and customer base as well as enabling you to use your creativity to challenge the status quo and use your initiative to strive for continuous improvement.
Collaborate with your team to ensure all entities in the group are consistently meeting ISO requirements.
Ensure adherence to company processes to secure a high pass rate in ISO audits.
Ensure contracts are managed in a timely and accurate manner, avoiding credits.
Review and action completed pick lists, ensuring the real-time production of accurate delivery paperwork.
Actively chase both internal and external transport suppliers for PODs to enable timely release of contracts for invoicing.
Promptly and accurately raise collection notes to the correct location at the point of off-hire.
Proactively review and address any outstanding collections and returns, contributing to overall operational efficiency.
Efficiently complete off-hires and promptly close down contracts in real time, maintaining accurate records.
Review and address any outstanding damage and lost quotes, ensuring a thorough resolution process.
Ensure that all applicable contracts are readily available for invoicing.
Facilitate weekly and monthly invoicing for contracts.
Ensure customers with specific invoicing needs are being billed as per requirements.
Produce weekly on-rent reports and share with our valued customers.
Support the Hiredesk team to exceed Customer-related SLAs by answering calls when needed.
Address and complete any queries in a timely manner, ensuring effective communication internally and externally.
Collaborate with Operations & IT with Liftware maintenance and actively participate in stock-taking as required.
Use your creativity and initiative to identify and report all opportunities to improve company processes and systems to positively impact the customer experience and streamline processes.
Produce parts & servicing quotes/orders, collaborating with the Workshop teams to ensure a seamless journey for our customers.
Produce accurate test certifications for servicing of customers own kit.
Undertake any other tasks and responsibilities in line with the role, demonstrating flexibility and adaptability.
Days: Monday to Friday
Hours: 37.5 hours per week, 5 days per week
Lunch break: 30 minutes unpaid
LGH, formerly known as Lifting Gear Hire, is the largest single organisation devoted exclusively to providing lifting and moving equipment for hire. With over 30,000 pieces, LGH holds the most comprehensive inventory of hoisting, rigging, jacking, pulling, material handling, and safety equipment.
As the world turns, we lift. It’s what we do and we do it well, delivering the safety, certainty and service you need to get the job done. We combine the highest quality equipment, unrivalled experience, and leading expertise, with excellent customer service to ensure the best solution to meet your lifting challenges. Whatever the location, whatever the load, LGH can take the strain, with unmatched reliability, range and global resources.
MISSION
LGH’s mission is to support customers across the globe with the safest and most reliable lifting and rigging gear, through continuous investment in our people, our equipment, and our IT systems.
VALUES
Honour - Innovation - Respect - Excellence
INDUSTRIES
We serve multiple industries, including construction & maintenance, energy & utilities, petrochemical & pharmaceutical, marine, transport, offshore, water, nuclear, mechanical & electrical, and infrastructure.
