Job Description

Join Our Growing Team at Jarvie Plant!

Are you organised, proactive, and passionate about coordinating operational support? Based at our Grangemouth depot, this key role within our Hire and Service Team supports plant, accommodation, and power hire services.

As a Hire & Service Administrator, you’ll manage breakdowns, maintenance schedules, and customer enquiries, ensuring our customers’ hire equipment is safe, operational, and ready to meet their needs. By keeping our hire fleet in top condition, you’ll play a pivotal role in ensuring reliable operations and directly contribute to customer satisfaction

How This Role Supports the Delivery of Our Hire Solutions:

As a Hire & Service Administator, you play a pivotal role in ensuring our hire services run efficiently and reliably. You’ll resolve equipment issues promptly, maximise asset availability, and make sure our customers can continue their work without disruption.

Key Responsibilities:

• Take ownership of breakdowns and service activities from start to finish to minimise downtime and maximise asset availability.
• Maintain accurate and up-to-date records of all hire and service activities
• Act as the main link between customers, depots, subcontractors, and field service personnel, ensuring timely communication and swift resolution of issues.
• Monitor service and breakdown performance, escalate issues when needed, and recommend process improvements.
• Support planning and execution of maintenance schedules, ensuring all assets remain compliant, safe, and operational.
• Produce reports to inform operational decision-making and contribute to continuous improvement initiatives.
• Administer job sheets, checklists, quotations, invoicing, and service files with accuracy.
• Identify opportunities to improve service processes and implement solutions in coordination with the team.

This role is critical in delivering hire solutions that are reliable, safe, and customer-focused, making a tangible impact on our operations and customer satisfaction

What makes you a good fit for this role:

We’d love to see the following skills and experience from our applicants:

• Strong organisational skills with the ability to prioritise effectively.
• Excellent communication skills to liaise clearly with customers, depots, subcontractors, and field staff.
• Experience in hire desk, depot operations, or service coordination is advantageous.
• Attention to detail, especially when managing records, job sheets, and service documentation.
• Problem-solving mindset, able to respond quickly and effectively to operational challenges.
• Proficiency with CRM, hire systems and Microsoft Office tools.
• Team player who can collaborate across departments while taking ownership of key responsibilities.

Ideal for someone who enjoys operational coordination, resolving equipment issues, and ensuring customers receive a first-class hire experience

Why join Jarvie Plant:

As a family owned business, Jarvie Plant is built on core values: Safety Conscious, Collaborative, Dependable, Progressive, and Responsible. In this role, you’ll help put those values into action, delivering safe, efficient, and customer-focused hire solutions. We’re committed to supporting our people as much as we support our customers.

When you join Jarvie Plant, you’ll benefit from:

• A competitive salary and Monday to Friday work pattern
• Tailored learning opportunities and a dedicated Learning & Development Programme
• Access to our Employee Discount Scheme and a range of staff perks
• Extra holidays, with buy/sell options for added flexibility
• A supportive Employee Assistance Programme (EAP)
• Cycle to Work Scheme
• A contributory Company Pension Scheme
• Family-friendly policies, supporting a healthy work–life balance
• Life assurance, providing added peace of mind for you and your family

How to Apply:

If you’re ready to play a key role in supporting our hire operations and driving operational excellence, we’d love to hear from you. Apply today via our Employment Hero recruitment portal. For any questions, please contact recruitment@jarvieplant.co.uk.

Important Information Before You Apply:

• We’re unable to offer sponsorship; applicants must have the right to work in the UK.

• Offers are subject to satisfactory pre-employment checks including references and, where relevant, DVLA, credit, or criminal checks.

Jarvie Plant – where people are, and always will be, our greatest asset!

We’re an equal opportunity employer, welcoming applicants from all backgrounds and communities