Job Description

Job Summary

The Supervisor, Health Information Management (HIM) is responsible for supervising daily HIM operations in collaboration with the HIM Manager or Director. The Supervisor ensures efficient workflow across core HIM functions, which could include, chart deficiency management, unbilled/revenue cycle, Master Patient Index (MPI), Medical Record Imaging and chart management, forms and Release of Information (ROI.) This role assists with ensuring compliance with federal, state and accrediting body requirements. The Supervisor serves as a key resource for HIM staff, assists with performance improvement activities, and supports staff training and adherence to best practices. In the absence of the HIM Manager or Director, this role provides departmental leadership.

Essential Functions

• Supervises daily HIM operations, including chart processing, EHR work queues, deficiency tracking, unbilled account reviews, and release of information, ensuring timeliness and accuracy.
• Monitors HIM Key Performance Indicators (KPIs) and collaborates with leadership to develop action plans for areas not meeting performance standards.
• Supports HIM staff through education, training, and hands-on assistance with workflow processes and system tools.
• Serves as the departmental lead in the absence of the HIM Manager and/or Director, ensuring continuity of operations.
• Assists with customer service needs, record completion monitoring, and resolution of physician-related documentation issues.
• Participates in quality assurance activities and collaborates on process improvement initiatives.
• Supports maintenance of the electronic medical record (EMR) and related systems, including document imaging and file management.
• Provides status updates to HIM leadership on departmental workflow and staffing, including resource needs or concerns.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
• Supervises, trains and oversees departmental staff.
• Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues.
• Assists with and contributes to performance evaluations and goal setting.
• Strategic Planning and Financial Oversight
• Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service.
• Monitors expenditures, ensuring cost-effective delivery of services.
• May contribute to evaluation and implementation of new technologies to enhance operational efficiency.
• May contribute to development of departmental policies, procedures and protocols.
• Quality Assurance and Regulatory Compliance
• Ensures compliance with all relevant regulatory bodies.
• May participate in audits, inspections and accreditation processes as applicable.
• Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
• Works closely with leadership teams to coordinate and improve service delivery.
• Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
• May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Associate Degree in Health Information Management preferred
• Bachelor's Degree in Health Information Management preferred
• 1-2 years of experience related field required
• 1-2 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• RHIT - Registered Health Information Technician preferred
• RHIA - Registered Health Information Administrator preferred