Job Description

Under direct supervision, provides support to department through delivery and assembly of charts, ensuring chart completion, and organizing charts for quality reviews.

Education

High School Diploma or GED

Experience

1-year customer service or administrative experience

Experience in the healthcare field is preferred

Knowledge, Skills, and Abilities

• Skill in understanding and following written and oral instructions and communicating effectively both oral and in writing
• General knowledge of office practices, procedures, and equipment; of business English, spelling, punctuation, grammar, and basic arithmetic calculations
• Knowledge of medical terminology is preferred
• Skills in using a variety of office software applications, such as word and excel processing, spreadsheets, and database applications to produce documents
• Ability to data and enter information timely and accurately
• Skill in data analysis and problem-solving
• Ability to multi-task, plan, and prioritize and use time efficiently
• Ability to prioritize position duties and responsibilities as well as attend to multiple demands and requests simultaneously, assess situations and act accordingly
• Ability to demonstrate accuracy of work and strong attention to detail, while demonstrating flexibility as it relates to duties, changes in processes and the need to learn new practices
• Solid understanding of customer service, both internal and external

Licensures, Certifications

None required.

Principal Duties and Responsibilities

• Provides a variety of administrative support: filing, answering phones, assisting physicians, problem-solving, printing, light office equipment maintenance, and performing duties as assigned
• Collects, compiles, processes, secures, and makes available to authorized users an accurate health record in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements for timeliness and completion
• Maintains and operates a variety of health record computer software systems to collect, classify, store, and analyze information
• Retrieves patient health information for physicians, technicians, and other medical personnel while maintaining integrity and confidentiality of patient information and providing health information for patient care following the HIPAA guidelines and privacy regulations
• Gather medical information from the health record to complete birth certificate worksheet and enter data into electronic Birth Certificate system for timely completion. Enter newborn names into the hospital registration system upon discharge of newborn.
• Act is a resource for patients by completing “Proof of Birth” forms. Distributes “Affidavit of Parentage” forms when necessary and acts as a witness on forms required by Vital Records.
• Perform Quality Review for accuracy of the Birth Certificate for each newborn completed with an accuracy rate of 95% for Six Birth Certificates to be analyzed and completed in 6 hours. Forward all corrections found on the Birth Certificate to Vital Records to assure accuracy.
• Monitor and analyze accounts in HIM work queues to assure accuracy and completion of the medical record
• Perform rounds on all the Inpatient Units, Surgical Areas, Emergency Department and Labor and Delivery areas for all paper-based documentation.
• Scans and indexes health information within twenty-four hours of receipt of creation with an accuracy of 95% with a Standard of 2 inches of paper-based documentation to be scanned and indexed in one hour.
• Performs Quality Review on all scanned documentation for HIM and Front Office Scanner Users to ensure the integrity of the legal medical record.
• Provide additional Welcome Center/Information Desk coverage as needed. Duties would include greeting patients and visitors, and providing information and wayfinding as well as answering telephone calls requesting patient information.
• The Welcome Desk staff also perform various tasks assigned by the HIM & Patient Access departments that include opening the daily mail for Release of Information, mailings, making up registration packets, and requesting Transport for patients and visitors, as needed in Epic.

Physical Requirements

• Ability to concentrate and pay close attention to detail when typing, proofreading, and completing assignments
• Ability to lift to ten (10) pounds maximum and occasionally lift and/or carry small items
• Ability to stand and walk occasionally to perform the essential functions of the job at random intervals

Working Conditions

• Normal office working environment

All roles must demonstrate GBMC Values

GBMC Values

Value Description

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pay attention to detail; follows through

Accountability

I will be professional in the way I act, look, and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports on working regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeking out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity, and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$17.35 - $26.36

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.