Analyzes volumes, metrics, and Key Performance Indicators within assignedareaof responsibility tomonitorsuccess andidentifyareas of focus. Serves as a resource toidentify, investigate, and escalate complex operational issues.

Coordinates with leadership and key partners to support successful implementation ofdeployments, anddocumentation of new policies and procedures, and existing job aids. Proactivelymonitorsand provides feedbackregardingthe effectiveness of applications, workflows, and reports. Collaborates with leadership and other key stakeholdersregardingnew functionality, serving as a subject matter expert.

Coordinates HIM activities including but not limited to communicationtoassigned teams, user orientation and quality and productivity reviews.

Leads training sessions for assigned areas and partners with Educational Services to create, present, andmaintaineducational materials. Evaluates training effectiveness and recommends changes to training curriculum. Serves as key training and qualityresourcefor internal teammates and non-HIM partners, such as Epic Community Connect users.

Coordinates and performs time studies. Calculates and recommends task standards based on timestudydata and supports use of the productivity tracking tool

Conductsaudits and quality reviews efficiently and precisely. Analyzes quality data toidentifytrends andmonitorimprovement. Prepares and presents quality assurance reports to leadership, suggesting improvement activities based on review results. Updates andcommunicationsregardingquality trackingtooland plans

Knowledgeablein HIPAA guidelines for patient privacy issues related to sub function​​

​​Creates and designs visually engaging and impactful presentations for business audiences, integrating complex data, infographics, and multimedia elements to communicate ideas clearly and effectively, supporting executive meetings and training sessions

​​​Prepares Excel for data analysis, including complex formulas,pivottables, and dynamic charts. Skilled in designing and customizing SharePoint forms to automate workflows and streamline business processes through seamless integration with organizational systems​​

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​​​Leverages advanced Excel skills to compile data, construct complex formulas, build pivot tables, and design dynamic charts. Designing and customizing SharePoint Forms and other tools to automate workflows, lists, etc. to streamline data collection and reporting.​​

• ​​Excellent communication, interpersonal, customer service,presentationand organizational skills​

• ​​Skilled in using electronic health records and data capture, including report generation. Expert in Microsoft Office, able to create advanced PowerPoint presentations, build and manage
• Access databases, and proficient in Excel with a focus on pivot tables and formulas

• ​The ability toutilizedata analytics toidentifytrends, areas for improvement, and opportunities for innovation withabilitytoidentifyand solve problems creatively and to work within deadlines with high attention to detail. ​​ 

• ​Demonstrated strong problem-solving skills including the ability to handledifficult situations

• ​Works collaboratively in a diverse team environment (virtually and/or in person) with openness and respect to learn, create, and problem-solve. 

• ​Ability to work independently with minimal supervision, make decisions with good judgment, and effectively follow verbal and written directions.

• ​​Operates all equipment necessary to perform the job.​

Preferred Job Requirements