Job Description

As the F&B Service Agent, you will be responsible for performing the following tasks to the highest standards:

• Reports to the F&B Supervisor, in his absence to the F&B Manager.

• Performs his assigned tasks and ensures their timely implementation.

• Acts on issues and concerns in his field of activity immediately.

• Ensures attainment of his assigned objectives.

• Exercises responsible management and behavior at all times, positively representing the hotel management team and Hilton Worldwide.

• Fully embraces and articulates Hilton philosophy and Hilton Garden Inn brand guidelines and policy

• To maintain a high customer service focus by approaching your job with the customers always in mind

• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues

• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. (i.e. overtime)

• To be well groomed, punctual and courteous and assume all the time a pleasing and helpful attitude towards guests

• To listen to customer’s complaints and relay them to the supervisors or managers

• To ensure that Brand Standards are being practiced at all times

• To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel

• To actively promote the services and facilities of the Hotel to guests and suppliers of the Hotel

• To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace

• Preferably good working experience around the world in well-known hotels or restaurants.

• Good communication skills.

• Computer literate

• Passion in learning and basic knowledge of food and beverage, especially coffee, wines & beverages

• To be team orientated and to be able to cope with high volume of business

• Creative and aware of new food trends

• Hand’s on personality.

• Efficiency in your job, to be honest to your supervisors and colleagues.

• Good attitude and to be willing to learn.