Job Description

Software Engineering Lead Analyst - Non-Prod Environment Support

Excited to grow your career?

Cigna, a leading Health Services company, is looking for exceptional software engineers to join our dynamic team in the Software Engineering Excellence organization. This role will be providing and supporting standardized, fit for purpose environments that satisfy our technology, business, and client testing needs. The ideal candidate will possess a deep understanding of mainframe technologies with operational support knowledge to maintain high availability of our systems, along with experience in cloud and midrange platforms that make up our complex testing environments.

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Lead Analyst – NPE is responsible for supporting, monitoring, and optimizing non-production mainframe environments. This role focuses on hands-on execution, advanced troubleshooting, and partial ownership of batch, DB2, and system operations, while collaborating with senior engineers and advisors on complex initiatives.

Key Responsibilities

• Support stability, performance, and availability of non-production mainframe environments
• Perform advanced batch monitoring, late job analysis, and abend resolution
• Execute and monitor DB2 table refreshes from Production to Non-Production environments
• Handle JCL updates, overrides, and ad-hoc job executions
• Monitor CPU, SPOOL, DASD, and storage utilization, escalating threshold breaches
• Perform application checkouts and environment readiness activities
• Troubleshoot SQL abends, DB2, VSAM, and CICS issues
• Coordinate with application teams and infrastructure partners to resolve environment issues
• Participate in incident resolution (L1/L2) and follow standard change and incident processes
• Contribute to documentation and operational runbooks
• Assist in automation and continuous improvement initiatives
• Examples of Daily Activities
  • Mainframe batch monitoring and abend fixing
  • CA7 job scheduling and late job analysis
  • DB2 monitoring and data refresh execution
  • Handling contention and space issues
  • Managing VSAM and Non-VSAM datasets
  • Executing refresh tasks for non-prod environments
  • Monitoring system health and performance metrics

Qualifications

• Bachelor’s degree in Computer Science / IT or equivalent experience
• 6–9 years of experience with mainframe technologies (z/OS, JCL, COBOL, DB2, CICS, VSAM)
• Strong knowledge of CA7 Scheduler, DB2 utilities, SQL, and JCL
• Experience with monitoring and performance tools
• Working knowledge of ITIL processes (Incident, Change, Problem)
• Ability to work independently with limited supervision
• Good verbal and written communication skills
• Preferred Skills
• Exposure to healthcare domain environments
• Knowledge of Teradata and distributed databases
• Basic understanding of cloud or hybrid architectures
• Experience with monitoring tools (Dynatrace, New Relic, etc.)

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.