Job Description

• Suffolk County Council
• Address: Phoenix House, Ipswich, Suffolk IP1 5NP, Hybrid working
• Salary: £40,777 per annum (pro rata)
• Hours: 15 hours per week as a job share role
• Contract: Permanent

This advert is open to current Suffolk County Council staff only

As a modern, flexible and effective organisation, we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us, you’ll be encouraged to share your fresh thinking, and empowered to explore new ideas that will shape and improve our services. You’ll have the opportunity to make a difference and leave a positive, lasting legacy.

Reimagine the possibilities.

Your role and responsibilities

No two days are ever the same. You’ll manage a wide variety of tasks, so strong organisational skills, effective time management, and the ability to switch focus quickly are essential.

In this job share position, you will:

• provide accountable leadership for the team and make informed decisions which maintain the reputation of the service
• support and inspire team members to develop their skills and achieve their full potential
• provide knowledgeable, experience-based advice on a range of highway-related matters
• contribute to the financial management of the services delivered by the team
• identify and explore opportunities to improve and expand the existing services.
• It’s important to us to find the right partner for this job share, based on common values, motivation and passion for delivering an excellent service.

You will need

• a genuine interest in the role and reputation of the team
• confidence to use your own initiative and experience to guide and support the team
• ability to identify issues early and propose effective, practical solutions, bearing in mind any wider implications
• experience to challenge existing practices and to suggest new approaches
• strong collaboration skills, working alongside team members to achieve the best possible outcomes
• excellent written and oral communication capabilities.

You can view a full list of requirements in the Job and Person Profile. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

We’re a small, busy and dedicated team that takes pride in delivering an accurate and professional service.

We are open to new ideas and keen to improve in everything we do.

Collaboration is at the heart of our approach. We support one another and believe in helping every team member to reach their full potential.

We’ll welcome you into the team and value the contribution you bring

Our hybrid working approach means we enjoy a mix of office and home working, with office days typically on Tuesdays and Wednesdays.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report

For more information

Please contact Karen Heron (she/her) for a casual conversation. You can reach them by calling 01473 265089 or emailing karen.heron@suffolkhighways.org

How to apply

Step 1 - Read the Job and Person Profile (Word)

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word)

1. Describe a situation where you introduced or improved a policy, process or guidance to raise service quality or efficiency, what did you change, how did you embed it, and what was the impact?
2. Talk through a time you used analytical skills to interpret complex information or multiple datasets to identify issues, recommend solutions and explain implications to others.
3. Describe a time you recruited, developed or performance-managed staff to strengthen technical/legal knowledge and customer service standards, how did you set expectations and measure improvement?

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page.

We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at  recruitment@suffolk.gov.uk or  03456 014412 You can find examples of possible adjustments on our Reasonable Adjustment pages If you're invited to the next stage, you’ll have another chance to request adjustments.

Closing date: 11.30 pm, 9 April 2026.

Interview date: 21 and 22 April 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk)