Job Description

Role - HighRadius Consultant

Specification - HighRadius Finance SaaS Senior Application Support, responsible for advanced application support, troubleshooting, configuration, enhancements and operational stability of HighRadius solutions supporting Finance processes.

Responsibilities -

1. Provide L2/L3/L4 functional and application support for HighRadius solutions covering O2C, AP and related Finance processes.
2. Investigate and resolve complex application incidents, functional issues, integration failures and production problems.
3. Perform detailed root-cause analysis (RCA) and recommend permanent corrective and preventive solutions.
4. Configure and maintain HighRadius functionality based on approved business and operational requirements.
5. Analyse enhancement requests and translate Finance business requirements into appropriate HighRadius configurations or solution changes.
6. Work closely with Finance, business process owners, IT teams and HighRadius product/support teams to resolve application issues.
7. Manage incidents, service requests, problems and changes through ServiceNow, ensuring adherence to agreed SLAs and support processes.
8. Support testing, validation and deployment of application fixes, configuration changes, patches and enhancements.
9. Monitor recurring production issues, identify improvement opportunities and contribute to application stability and support automation.
10. Maintain technical/functional documentation, knowledge articles, RCA records and reusable troubleshooting procedures to improve support effectiveness.

Requirement -

Bachelor's degree (Computer Science/Information Technology/Electronics & Communication/ Information Science/Telecommunications)

Experience - 5+ years of hands-on HighRadius and/or relevant Finance SaaS experience, preferably in enterprise application support environments

Mandatory Skills (Must Have) -

1. Good functional understanding of Order-to-Cash (O2C) and Accounts Payable (AP) business processes.
2. Proven experience providing L3/L4 application support, including incident analysis, troubleshooting, configuration and enhancements.
3. Strong experience performing root-cause analysis, problem management and coordinating complex issues across business, IT and vendor teams.
4. Hands-on experience with ServiceNow and ITIL-aligned application support processes, including incident, problem, change and service-request management.

Desirable Skills (Good to Have) -

1. Knowledge of HighRadius Agentic AI capabilities and AI-enabled Finance automation use cases.
2. Understanding of HighRadius modules such as Cash Application, Collections, Credit, Deductions, EIPP and/or Treasury.
3. Knowledge of integrations between HighRadius and enterprise ERP platforms such as SAP or Oracle.
4. Experience supporting Finance SaaS upgrades, releases, patches, testing and production deployments.
5. Understanding of Finance application interfaces, APIs, data flows, batch processes and integration troubleshooting.

Soft Skills

1. Stakeholder Communication - Good English communication skills with the ability to translate between business, product, functional, and technical stakeholders.
2. Structured & Analytical Thinking - Detail-oriented approach with strong documentation, problem-solving, traceability, and dependency-management capabilities.
3. Collaboration & Adaptability - Comfortable working within a Product Manager-led delivery model and collaborating across Bangalore and Europe, including appropriate business-hour overlap.