Job Description

• Full-Time Position - $92,259 to $99,291 per annum plus Superannuation
• Salary packaging up to $15,900 plus meal and entertainment benefit of $2,650
• Ongoing training and development opportunities
• Subsidised monthly professional supervision

CatholicCare Central Queensland is a large, vibrant, and highly regarded not-for-profit organisation providing a broad range of quality social services throughout the Catholic Diocese of Rockhampton. Guided by our Christian ethos and the principles of Catholic Social Justice, we are committed to inclusive service delivery and proudly welcome employees and clients of all religions, backgrounds, and beliefs.

This is a pivotal role within Queensland’s recognised High Risk Team (HRT) framework, supporting coordinated, multi-agency responses to the most serious domestic and family violence (DFV) matters in the Capricorn region.

Working at the centre of a structured and confidential environment, you will enable informed and timely decision-making across government and non-government partners, including police, child safety, courts, corrections, and specialist DFV services.

This is a specialist position focused on system coordination, risk intelligence, and information integrity. Rather than delivering frontline case management, you will ensure that high-risk matters are accurately prepared, clearly presented, and effectively tracked through the HRT process. Your work will directly support critical decision-making and contribute to safer outcomes for victim-survivors.

Why this role matters

The High Risk Team model is a cornerstone of Queensland’s integrated response to domestic and family violence. This role sits at the centre of that system.

You will contribute to coordinated responses to high-risk DFV cases across multiple agencies, the quality and integrity of information used in risk assessment and intervention, consistent decision-making in complex and time-critical situations, and improved safety outcomes for victim-survivors through effective system coordination.

You may be suited to this role if

You may be a social work, psychology, community services, child protection, corrections, regulatory, compliance, or human services professional who has worked in environments where risk, accountability, documentation, and timely decision-making matter.

This role may suit you if you are experienced in assessing information, preparing accurate records, working within structured frameworks, supporting complex decisions, or coordinating actions across multiple stakeholders. It is particularly well suited to professionals who understand the importance of high-quality administration in risk-connected environments and who want to contribute to safer outcomes through system coordination rather than direct case management.

Key Responsibilities

• Coordinate the intake, triage, and processing of HRT referrals, ensuring risk assessment documentation is complete, accurate, and ready for multi-agency review.
• Prepare structured meeting materials, including agendas, case summaries, and minutes, to support clear decision-making and action tracking.
• Maintain accurate and up-to-date records, case status information, and safety action updates in Infoxchange to support multi-agency oversight of cases and their risk
• Facilitate clear and timely information exchange with HRT member agencies , including clarification of case information and confirmation of follow-up actions
• Apply trauma-informed, culturally safe, and victim-survivor-centred practice across all interactions and HRT coordination activities.

About you

This role is suited to professionals who are motivated by working at a system level and who value accuracy, structure, and clarity in complex environments.

This role requires advanced administrative capability, but not in the sense of routine office support. The administration in this role is specialist, high-trust, and risk-connected. It involves preparing accurate case information, managing confidential records, tracking actions, supporting meeting discipline, and ensuring that the information relied on by HRT partners is complete, timely, and clear. Strong administration skills are essential because they directly support risk visibility, accountability, and coordinated safety responses.

Essential:

• A Diploma or Bachelor-level qualification in Social Work, Psychology, Community Services, or a related discipline.
• Experience in domestic and family violence, child protection, or community services.
• Current C or CA class Driver’s Licence (QLD).

Core competencies:

• Clear, professional communication skills and confidence working with government and non-government partners.
• Advanced administrative capability, including accurate documentation, action tracking, meeting preparation, confidential record keeping, and the ability to maintain information integrity in a high-risk, multi-agency environment.
• Understanding of DFV risk factors, risk assessment frameworks, safety planning and trauma-informed practice.
• Ability to work independently while contributing to collaborative multi-agency processes.
• Proficiency with Infoxchange (or demonstrated proficiency in other client management systems), Microsoft Office, and electronic record keeping.

Please note that CatholicCare Central Queensland does not offer visa sponsorship

Applicants must have full and unrestricted working rights in Australia at the time of application.

All offers of employment are subject to satisfactory completion of screening and background checks, including Australian Federal Police, NDIS Worker Screening, and a Blue Card for working with children, prior to commencement.

How to Apply

To apply for this position, please submit the following documents:

📌 Your current resume

📌 A cover letter addressing the key requirements of the role

Early applications are encouraged as applications will be assessed as they are received, and shortlisting and interviews may occur throughout the advertising period.