Job Description
Paladin Security is Hiring a High Profile Retail Security Guard!
Location: Calgary, AB
Employment Type: Full-Time
Pay Rate: CA$21.00 - CA$23.00 per hour
Schedule: Rotating Days, Nights, Weekends, and Holidays
Work Setting: On-Site
Paladin Security is seeking professional, confident, and customer-focused Security Guards to join our team at one of Calgary's high-profile retail locations. This position is ideal for individuals who excel in communication, conflict resolution, and de-escalation while maintaining a strong commitment to safety and customer service.
This role combines traditional security responsibilities with operational communications duties, making it an excellent opportunity for individuals looking to build a meaningful and rewarding career in the security industry.
At Paladin Security, we invest in our people by providing comprehensive training, professional development opportunities, and clear pathways for advancement.
Please Note: First Aid, Use of Force (UOF), and MOAB certifications are required as a condition of employment. Paladin Security will cover certification costs with a six-month commitment to the position and availability requirements.
Responsibilities
Security Operations
- Conduct high-visibility patrols by foot, bicycle, or vehicle
- Engage professionally with tenants, guests, visitors, and employees
- Deliver exceptional customer service and assistance
- Identify, document, and report safety hazards and operational deficiencies
- Assist tenants and merchants with incidents and criminal activity investigations
- Coordinate with law enforcement and emergency responders when required
- Respond to medical emergencies and provide First Aid, CPR, and AED assistance
- Prepare detailed incident reports using site reporting systems
- Address trespassing and unauthorized access situations safely and professionally
Operations Centre Duties
- Monitor security systems and life-safety equipment
- Coordinate emergency and incident response activities
- Dispatch security personnel during incidents
- Maintain accurate activity logs and records
- Review CCTV footage for investigations and follow-up actions
- Answer and manage incoming security communications
- Monitor and manage fire alarm and sprinkler systems as required
- Ensure compliance with site policies, procedures, and standard operating practices
Requirements
Must Have
- Valid Alberta Security License or ability to obtain one
- Grade 12 Diploma or equivalent
- Valid Driver's License
- Legally authorized to work in Canada
- Strong verbal and written communication skills
- Excellent customer service skills
- Strong observational abilities and attention to detail
- Proficiency with Microsoft Word, Excel, PowerPoint, and Google Workspace
- Experience using CCTV systems and security technology
- Ability to operate two-way radio communications
- Ability to make sound decisions in fast-paced and emergency situations
- Physical ability to conduct extensive patrols exceeding 15 km per shift
- Ability to work outdoors, climb stairs, and navigate uneven terrain
- Ability to safely lift and carry 20+ lbs
- Ability to successfully complete all required Paladin training and certifications within three months of hire
Nice to Have
- 3-4 years of security and life-safety experience
- Knowledge of fire alarm and life safety systems
- Previous experience in retail security environments
- Experience coordinating emergency response activities
Benefits
- Competitive hourly compensation
- Free uniforms provided
- Comprehensive site-specific training
- First Aid, De-escalation, UOF, and MOAB training opportunities
- Career advancement and promotion-from-within opportunities
- Exposure to Calgary's most iconic and high-profile sites
- Diverse and inclusive workplace culture
- Supportive team environment
- Ongoing professional development
