Job Description

High Needs Brokerage Officer | 10128 | Permanent Contract | 37 hours per week | £29,064 to £31,022 per annum | Grade F | Countywide

The Integrated Commissioning Team in Children’s Services is seeking a High Needs Brokerage Officer to join a small team that delivers a service that sources, negotiates and arranges externally commissioned placements in Independent and Non-Maintained Special Schools.

Where children and young people in Norfolk with specialist or complex needs require additional support, this can be delivered in-house, or it can be sourced and commissioned externally. When we do commission externally, we want to ensure that children and young people get the best support possible, achieve the best outcomes and get the best value out of public money.

This presents an exciting opportunity for you to develop knowledge and experience of commissioning and brokerage as part of a team striving to ensure we are achieving excellent outcomes for Norfolk’s children and young people with Special Educational Needs and Disabilities (SEND).

Our ideal candidate will be:

• Organised, with excellent administration skills, having a methodical approach to processes and an eye for detail.
• Experienced in the use of Microsoft software including Word, Outlook and Excel.
• An effective communicator with good interpersonal and relationship management skills.
• Self-motivated, with the ability to prioritise workloads and meet deadlines.
• A team player who collaborates with others and contributes to a positive work culture.

Main duties:

• Follow processes and procedures relating to the arrangement of placements.
• Develop good working relationships with external providers and teams within Children’s Services, working with them to source and arrange admissions to education placements that meet the needs of children and young people with SEND.
• Liaise with finance and procurement colleagues to ensure that the right contracts are in place and payments are made in an efficient manner.
• Maintain and provide data and information on availability, suitability, and costings of provision to ensure effective planning and use of resources available.

Our team and work culture are supportive – flexible hybrid working is a key feature of this role. We want our people to be inspired and motivated to work well together, make the most of our different workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely.

It is important that you have good broadband connectivity if working from home.

Before you apply, we recommend reading the full and Person Specification to help you demonstrate you meet the criteria.

If you would like an informal discussion regarding this role, please contact Eloise Spiers on 01603 495714 or email eloise.spiers@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 08 April 2026 at 23:55

All other applicants closing date: 14 April 2026 at 23:55