Job Description

Responsible for operating high lift trucks to transport and load catering supplies, cargo, and other materials to and from aircraft. This position requires a strong focus on safety, efficiency, and adherence to airport and company protocols.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent.
• Computer experience preferred.
• Previous customer service experience preferred.
• Must be 18 years of age or older.
• Must have reliable telephone and transportation.
• Must have valid driver's license.

PERSONAL AND PHYSICAL REQUIREMENTS:

• Treat all information as confidential.
• Possess the tact to deal with all levels of situations, client representatives, employees and the public.
• Must be able to read, write, understand and carry out instructions in English.
• Ability to communicate in English clearly and concisely verbally and in written form.
• Must be detail-oriented and perform with minimal supervision.
• Must be able to handle multiple situations simultaneously.
• Must have excellent radio/telephone skills.
• Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
• Must be able to do repeated heavy lifting (up to 70 lbs.) for extended periods of time on a regular basis.
• Must be able to sit, stand, lift, and/or bend throughout shift.
• Must be willing and able to work in a variety of climatic conditions to include extreme heat and cold (over 100 to below 0), including high winds, rain, ice and snow.
• Must pass pre-employment and random drug tests.
• Must pass a Criminal Background check.
• Must be willing and able to cope with a variety of non-routine situations to include, but not limited to, early/late flights, weather and mechanical delays, passenger assistance including accommodation/re-accommodation.
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
• Must have clear driving record.

PERFORMANCE RESPONSIBILITIES:

• Safely operate high lift trucks to load and unload catering supplies, cargo, and other materials to and from aircraft
• Adhere to all airport safety regulations and company policies
• Actively participate in the company's Safety Management System (SMS)
• Ensure proper placement and securement of loads to prevent damage during transport
• Conduct pre- and post-operation inspections of equipment to ensure it is in proper working condition
• Report any equipment malfunctions or safety hazards to the supervisor immediately
• Actively participate in the company's Safety Management System (SMS)
• Communicate effectively with ground operations staff, catering personnel, and flight crews to ensure timely and accurate deliveries
• Coordinate with other team members to optimize workflow and minimize delays
• Maintain accurate records of deliveries, including quantities, destinations, and any discrepancies
• Complete required documentation for tracking and reporting purposes.
• Provide courteous and professional service to all airport personnel and flight crews.
• Address any concerns or issues promptly and escalate to the supervisor when necessary.
• Other Duties as Assigned