Job Description

Creates a warm and friendly atmosphere for our guests by providing fast, friendly, and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

• Provides personalized service and uses guest name.
• Resolves service problems according to Service Recovery guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
• Provides fast, friendly, professional beverage service to pool guests.
• Supplements tray with extra product to provide immediate or interim guest satisfaction.
• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
• Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
• Handles money according to departmental procedure.
• Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
• Teamwork: Works well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
• Maintains clean and stocked workstation.
• Services guests according to the company standard sequence of service.

• High school diploma or GED

• Must be at least 21 years of age.

• Able and willing to read, write, speak, and understand English.

• Must have basic math skills in order to count money and present change correctly.

• Must have knowledge of guest charge procedures.

• Must possess excellent customer service and communication skills.

• Able to work at a fast pace in mentally and physically stressful situations.

• Knowledgeable of or able to learn tray service, cocktail ingredients.
• Available to work required schedule which may include nights, weekends, holidays and overtime.
• Must meet professional appearance standards as prescribed by company policy.

ADDITIONAL REQUIREMENTS

• Must be physically mobile with reasonable accommodation.
• Able to respond to visual and auditory cues.
• Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.)
• Able to walk for entire shift.
• Able to bend, stoop, and twist when serving cocktails, standing, and walking for periods up to 8-hour shifts.
• Able to work in areas containing secondhand smoke, high noise levels and bright lights.
• Able to work at a fast pace in often crowded/noisy environment.
• The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. At Caesars Republic Lake Tahoe reserves the right to make changes to this job description whenever necessary.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.