Job Description

Overview:

The purpose of a Guest Relations Representative is to assist Guests with questions, comments, concerns they may have about their experience while visiting Hurricane Harbor. Resolve ticket, season pass, and/or membership issues for our guests. This position is accountable for delivering a superior Guest experience, while following all park policies and procedures.

Responsibilities:

Job Duties:

· Handle various ticket transactions including: advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.

· Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.

· Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.

· Work in various locations including Guest Relations, Turnstiles, Toll Plaza Parking, and Ticket Sales

· Personally provides friendly, clean, fast, and safe service for guests and teams

· Performs all other tasks and duties as assigned

Qualifications:

Minimum Qualifications:

· Must be at least 16 years of age

· Park experience preferred

· Strong communication skills, computer proficiency, and creative thinker

· Ability to handle multiple situations simultaneously and quickly adapt as needed

· Must be able to actively engage with guests and exhibit our Six Flags mantra

· Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed

· Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions