Job Description

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Our Core Values are:

• Creativity: Make it simple, lead the change
• Commitment: Aim for better, impact for the good
• Connection: Share experiences, grow together

Some of our Benefits:

• Medical Services
• Educational Reimbursement
• Cafeteria
• ASO Foundever
• Free Parking
• Performance bonuses

Join our team and work for top global companies!

We are looking for a dedicated Customer Service Representative to join our team located in our Heredia site.

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions with the given tools via the phone, email, or chat. To make sure that objectives set by the client are met successfully.

Requirements

• Fluent in verbal and written English, High Proficiency level. (85 %) (must)
• Able to work in our Heredia Building (must)
• High School Diploma (must)
• 18 years old or above (must)
• Customer Service experience in BPO Industries
• Basic Mathematical Skills
• Listening skills
• Negotiation skills
• Adaptability
• Teamwork
• Ability to work effectively in a fast-paced environment
• Strong data entry and accuracy skills

Responsibilities

• Identify problems and search for solutions to offer answers to questions from customers using the given channel of communication
• Be aware of current procedures to offer accurate information
• Document correctly the database using the given tools to keep track of customer requests through data entry
• Meet established individual and team performance targets, including customer service, productivity, and quality standards
• Follow up on the customer issue until is solved such as requests, payments, transactions, information changes, or any other issue addressed by the customer
• To communicate with the coach, team members, and other teams regarding problems, solutions, and trends
• To keep all equipment and tools under his/her responsibility in excellent condition. To keep account information confidential and protect it from unauthorized use
• To perform any other tasks, duties, or services requested by his/her immediate superior