LIC is a farmer-owned co-operative that’s been supporting herd improvement in New Zealand’s dairy sector for more than 115 years. We’re focused on providing superior genetics, reliable testing and diagnostics, integrated on-farm software, and great customer service, all designed to help farmers make smarter decisions every day.
As a proud generational co-operative, we’re here for farmers, their families, and rural communities, not just for today, but for the future. And none of it happens without our people. Whether on farm, in the lab, or behind the scenes, every one of us plays a part in helping New Zealand farmers succeed.
Reporting to the Herd Test Regional Manager, the Herd Test Team Leader is responsible for delivering quality customer service across the wider Wellington/Hawkes Bay region, through management of resources and the effective team leadership of the permanent Herd Test Field Techs and the seasonal team.
Deliver exceptional service to internal and external customers, resolving queries promptly and in line with Herd Testing standards.
Ensure compliance with herd testing tasks, ISO standards, and quality processes, including staff training and equipment calibration.
Support route planning by providing input into truck schedules for optimal efficiency.
Assist with capacity planning by monitoring and updating annual plans.
Lead and develop the team, including recruitment, training, performance reviews, and KPI monitoring for permanent and seasonal staff.
Manage rostering for technicians and trainers to meet operational and budget targets.
Adjust schedules as needed to accommodate changes while maintaining efficiency.
Ensure technicians are equipped with all necessary tools and documentation for daily operations.
Manage satellite depots within your designated region.
Process customer credits and charges related to herd testing.
Handle customer feedback, ensuring positive outcomes for both the customer and LIC.
Champion continuous improvement within the team and across the business.
Maintain adherence to Herd Testing Quality Management System principles.
Current full drivers licence to class of vehicle driven and have ideally completed defensive driver training.
Dairy farming knowledge highly desirable
Herd Testing knowledge an advantage
Awareness of Health and Safety requirements
Experience in an ISO environment
Staff and team management experience is essential in this role
Experience in resource allocation/management (e.g vehicles/plant/equipment)
Process focus, with emphasis on standardisation
Experience in GIS tools would be of significant benefit
Time management skills.
In addition to a competitive salary, you'll receive some great benefits including:
Extra leave days
Flexible working options
Discounted health, life, income and disability insurances
Access to our employee shares scheme
Wellbeing discounts
If you're ready to take the next step in your career and contribute to the success of NZ’s dairy industry, we want to hear from you!
LIC is an agritech and herd improvement co-operative which empowers livestock farmers through the delivery of superior genetics and technology.
Headquartered at Newstead, Hamilton, we’ve got more than 800 staff based around New Zealand with offices also located in the United Kingdom, Ireland and Australia.
We believe there’s always room for improvement and are one of New Zealand’s largest private investors in Research & Development, at more than 5% of revenue – well above the 1% NZ primary sector average.
Our innovation led-growth strategy has an ongoing focus on the core NZ dairy industry and puts our farmers at its heart.
Find out more www.lic.co.nz.
