Job Description

Responsibilities / Tasks

Essential Duties/Responsibilities:

• Become knowledgeable in GEA FT's "Robotic Milking Concept" and "Good Cow Milking" techniques, with basic hygiene knowledge.
• Support, train and provide expert level on-farm and remote support on how to use DairyPlan, DairyNet suite CattleEye, and CowScout software while being knowledgeable on other industry software
• Be the knowledge expert for Canada specific reporting and documentation requirements (DairyTrace, ProAction, CQM, etc)
• Provide basic technical support to GEA dealers in North America via phone, email, and TeamViewer for conventional and automatic milking equipment.
• Analyze pre-sale and pre-start-up herds, prepare dealers and customers for transition, and champion successful milking system startups and perform follow up support.
• Create, update and deliver trainings for herd management software offerings to dealership technicians.
• Assist field technical support team, perform software updates as needed and monitor test farms
• Consult with dealers and customers on herd management/performance and software related issues.
• Address customer technical issues/escalations and resolutions.
• Work with external partners to train on GEA software and support software interfaces
• Communicate with management by means of call reports, progress reports, and dealer evaluations.
• Cooperate and communicate with sales personnel by making them aware of new prospects, potential problems or anything concerning their dealers and area of responsibility.
• Document and report the need for new products, design changes, and software changes to existing products to your manager.
• Attend trade shows and industry meetings when needed.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the employee will travel and be required to travel by airplane occasionally.
• While performing the duties of this job, the employee may be required to sit, stand, walk, use hands and fingers, speak, listen and hear.
  

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• The employee is required to read documents and computer screens and utilize computer assisted software and equipment to perform various tasks.
• The employee may be required to visit dairy farms and the work environment may be typical of conditions usually common to dairy farms.
• Hands on installation work will be required.

Your Profile / Qualifications

Qualification / Education Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Bachelor’s degree or equivalent job experience in Dairy/ Animal Science
• Demonstrated leadership ability to lead people and get results.
• Must have strong organizational and interpersonal skills.
• Must have clear and concise communication skills.
• Must be a team player.
• Strong computer skills and basic networking knowledge are necessary
• 60% travel
• The above statements are intended to describe the general nature and level of work being performed. They are not intended to be constructed as an exhaustive list of all responsibilities, duties and skills required of personnel.

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