Job Description

Helpdeskmedewerker (Junior) – P1 -EVIV002463

Brussels & Ghent, Belgium

Full-time (100%) | Hybrid (min. 50% on-site)

Start Date: 01 June 2026

Application Deadline: 18 May 2026

We are looking for a Junior Helpdesk Medewerker to join the Central Team within the Digital Flanders Loketplatform. In this role, you will be part of a transversal environment supporting digital government services used by citizens, businesses, and organisations across Flanders.

You will act as the first and second-line support contact, helping to ensure smooth operation of digital platforms such as citizen portals, e-services, and contact centre solutions.

Key Responsibilities

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  Handle 1st and 2nd line support tickets with ownership and accountability
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  Analyse, categorise, and prioritise incidents and service requests
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  Provide support to citizens, partners, and internal technical teams
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  Communicate clearly and professionally (written and verbal)
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  Contribute to maintaining and updating knowledge and configuration databases
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  Document solutions and share knowledge with the team and 1700 helpdesk
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  Monitor communication channels and proactively identify issues or trends
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  Work in a structured and organised way to ensure efficient resolution of issues
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  Collaborate with technical teams and service delivery stakeholders

Required Skills & Experience

• Minimum 1 year experience in a helpdesk or service desk role (1st & 2nd line)
• Basic IT knowledge in Windows environments
• Basic Active Directory knowledge
• Experience with Microsoft Office / Office 365 support
• Basic understanding of networking concepts
• Experience with standard PC installations
• Dutch proficiency at CEFR C2 level

Nice to Have

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  Experience with ITIL Service Support fundamentals
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  Experience using service desk tools such as Jira
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  Exposure to digital government or large-scale service environments

Candidate Profile

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  Customer-focused and empathetic
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  Calm and solution-oriented under pressure
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  Strong in communication and active listening
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  Structured and detail-oriented in your work
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  Proactive and eager to learn
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  Comfortable working in a fast-paced support environment
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  Motivated by helping users and solving technical issues

Work Environment

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  Hybrid working model (minimum 50% on-site)
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  Locations: Brussels and Ghent
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  Full-time role (5 days/week)
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  Working within a central digital government service platform