Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.
Join our Technology Team as a Helpdesk Technical Support Specialist located in our WarsawCenter of Excellence office (remote).
The Helpdesk Technical Support Specialist provides support for attorneys and professional staff in a 24x7 phone based call center environment.
The available shifts for this position are:
- Monday-Friday 12:00 AM – 8:00 PM Polish Time
Key Responsibilities
Resolves complex technical issues at point of contact
Utilizes customer service skills to effectively support a demanding client base
Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
Qualifications
Skills & Competencies
Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms
Must be highly productive, able to balance competing priorities and meet all established productivity measures
Ability to adapt to a fast-changing environment
Excellent analytical and problem solving skills
Position also requires the ability to work under pressure to meet strict deadlines
Have an excellent command of both written and spoken English
Education & Prior Experience
Candidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organization
Microsoft Office Specialist certification in MS Word and other Office certifications are highly desirable
A+ and Network+ certifications are highly desirable
Prior experience documenting interactions and using an IT ticketing system
Technology
Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
Other:
Be a Polish citizen living in Poland or a foreign national living in Poland with the right to work in Poland without a work permit.
Greenberg Traurig, LLP has more than 3,000 attorneys across 51 locations in the United States, Europe, the Middle East, Latin America, and Asia. The firm’s broad geographic and practice range enables the delivery of innovative and strategic legal services across borders and industries. Recognized as a 2025 BTI “Best of the Best Recommended Law Firm” by general counsel for trust and relationship management, Greenberg Traurig is consistently ranked among the top firms on the Am Law Global 100, NLJ 500, and Law360 400. Greenberg Traurig is also known for its philanthropic giving, culture, innovation, and pro bono work. Web: www.gtlaw.com.
