Job Description

Program Team Manager | Birmingham, Quinton | Full-Time | Monday to Friday | 08:30 – 17:00

This is a rare opportunity to join an established team delivering trusted electronic security support to Members of Parliament. It’s a niche, high‑profile role within a long‑standing government contract, offering stability, purpose and the chance to make a real impact.

What you will do

You will lead and manage the Parliamentary Support Team, ensuring Members of Parliament receive a high‑quality, reliable service for their electronic security systems. You will oversee the team’s day‑to‑day performance, manage escalations, and ensure all enquiries from MPs and MSSS (Members’ Security Support Services) are handled professionally and efficiently.

*NPPV3 & SC and completion of Counter Terrorist Check (CTC) Houses of Parliament vetting is a requirement of this position*

What we offer

• Competitive Salary: Reflecting your skills and experience

• Bonus Plan: Designed to reward your impact

• Generous Leave: 25 days annual leave plus Bank Holidays

• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave

• Comprehensive Benefits:

  • Pension plan (up to 7% employer match)

  • Life assurance

  • Employee assistance program

  • Referral scheme

• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts

• Career Development: Extensive growth and advancement opportunities

• Free Onsite Parking: Hassle-free commuting

How you will do it

• Lead the Help Desk team and act as the main escalation point

• Manage customer interactions across pre sale, deployment and in life support

• Plan and schedule installation and service work

• Monitor delivery performance and escalate issues where needed

• Coordinate documentation and support reporting

• Work closely with planners and operational managers to align resources

• Support continuous improvement and JCI values

What we look for

Required

• Team management experience in a fast paced environment

• Ability to build strong stakeholder relationships

• Confident handling escalations and making decisions under pressure

• Excellent written and verbal communication skills

• Strong PC literacy (Microsoft Office)

• Ability to obtain NPPV3 & SC and complete CTC vetting

Preferred

• Knowledge of CBS, SAI, JDE, SMS, TMD, MAS

• SharePoint or CEH experience

• Experience in a regulated or secure environment

• Project/Programme Management experience

• A Level or equivalent; degree advantageous

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