Job Description

Classification Title:

STAS - Part-Time

Job Description:

The Helpdesk Representative II provides Level 1 and 2 remote technical support to the center's online

initiatives including programs such as Early Learning Florida, Lastinger Coaching, and the Math and

Literacy Matrix programs. Working remotely, this individual ensures timely problem resolution through

recognition, research, isolation, and follow-up steps using problem management databases and help

desk systems. Must demonstrate fluency, both oral and written, in English. Spanish and/or Haitian Creole language proficiency is preferred but not required.

RESPONSIBILITIES & DUTIES:

Frontline Support

• Assist practitioners and instructors in the Center's many online content offerings through email, phone calls, and texts, Monday through Friday, from a remote work environment.
• Update and maintain data relevant to support tickets using our cloud-based support desk platform.
• Provide responsive technical support for users accessing our online learning platforms.

Support-Related Projects and Tasks

• Update and maintain an online guide of common issues and how to best address them.
• Communicate regularly with internal associates about how best to solve issues.
• Work with the Tier 2 and Technology Coordinator to increase efficiency and effectiveness of the support desk.
• Participate in remote team meetings and training sessions.

Other tasks as assigned

Expected Salary:

$15.00/hour

Required Qualifications

This position is open to all students who are eligible to work on campus and must maintain a 2.0 grade point average.

Preferred:

Spanish and/or Haitian Creole language proficiency is preferred but not required.

Special Instructions to Applicants:

This position is 100% remote.

This position is soft-funded and time-limited.

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No