Sylver Rain Consulting

Helpdesk Specialist Entry

Sylver Rain Consulting  •  District of Columbia / Washington (Onsite)  •  1 month ago
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Job Description


DOB is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.

Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
3. Ability to understand and maintain inventory management. 
4. Provides support to end users on a variety of issues.
5. Identifies, researches, and resolves technical problems.
6. Responds to telephone calls, emails, and personnel requests for technical support.
7. Documents, tracks, and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
12. Knowledge of Office 365.
13. Ability to maintain users accounts in Active Directory. 

Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience
Sylver Rain Consulting

About Sylver Rain Consulting

Sylver Rain Consulting is an IT solutions provider and proven expert in providing skilled consultants to meet any business need. We specialize in custom software development, cloud computing, IT project support services, mobile application development, artificial intelligence solutions, 508 compliance and COTS/GOTS systems integration, configuration and customization.

Sylver Rain Consulting’s focus is to deliver exceptional value to our clients by connecting quality IT consultants to organizations within the public sector, private sector and non- profit industries through our consulting, staff augmentation and training services.

Through targeted recruiting, mandatory assignment readiness training and coaching, not only will our clients benefit, but our employees will gain meaningful expertise in their chosen career path.

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Washington, District of Columbia
Year Founded
2015
Website
sylverrain.com
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