Job Description

Helpdesk Specialist

The Contractor shall provide staff with an in-depth and broad base of knowledge on the supported ECWM capability, including functional aspects of software solutions and the level of technical and functional support required to manage the day-to-day operations of the Tier II help desk for ECWM.

Provides trouble shooting support to a user community employing computer systems and networks. Diagnoses problems and provides applicable remedies. May serve as a team leader in operations.

Minimum Requirements:

• Experienced in computer hardware and software systems.

• Minimum (2) years of experience

• Understands how programs use computer hardware.

• Shift supervisor or lead diagnostician experience

• Relevant certification from a nationally recognized technical authority.

• Bachelor’s Degree

• Must possess IT-II Non-Critical Sensitive security clearance or Tier 3 (T3) at time of proposal submission.

Benefits:
• PTO
• Holiday Pay
• 401K with a 4% Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life & AD&D
• Voluntary Life AD&D
• Short-term Disability
• Long-Term Disability
• Health Savings Account
• Flexible Spending Account (Health and Dependent)
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)

We are committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.