Job Description
The Role Will Significantly Contribute Through
- Provide first and mid-level IT support
- Troubleshooting IT software & hardware issues
- Coordinating the IT Helpdesk Log
- Resolve support tickets
- Assist in maintaining the IT Asset Register
- IT setup for new staff members
- Other duties as required
Core Responsibilities and Accountabilities
- Set up laptops and other devices remotely
- Install and configure appropriate software and functions according to specifications
- Provide orientation and guidance to users on how to operate new computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages
- Manage Asset and work-from-home device list
- Manage hosted PBX
Knowledge Required
- Exceptional personal presentation in a professional manner for client relations
- Effective written and verbal communication skills
- Ability to use Microsoft Office 365, Word processing and formatting, email, and software applications
- Ability to work both independently but also within a collaborative team environment
- Well-developed interpersonal skills with the ability to work productively with a broad range of
- people from a variety of backgrounds and experiences
- Exceptional time management, organizational and administrative skills
ShoreXtra Perks
- Day 1 HMO Coverage
- Attendance Bonus – Get a chance to earn Php 5,000 every pay run for consistent, perfect attendance.
- Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
- Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
- Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
- Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
- Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
Work Arrangement:
- Onsite - Shifting Schedule (Mon-Sun 5:00 AM–2:00 PM, 6:00 AM–3:00 PM, or 9:00 AM–6:00 PM)
