Job Description

Subsidiary

Steel Dynamics

Overview

Help Desk is an entry-level position on the IT Team at SDI Southwest Division

Responsibilities

• Installation and maintenance of all computer hardware and software
• Assisting with the support of all aspects of LAN-based networking
• Assisting with the installation and maintenance of voice systems; usually limited to cabling, phones, headsets and software
• Assisting with the cabling in new and existing locations for network, computers, phones or other equipment such as printers
• Repairing or upgrading computer systems as needed
• Providing Tier 1 level support on hardware and software technical issues
• Assisting with modification of Active Directory users, groups, and permissions
• Creation, updating and management of computer images
• Prepare documentation to assist end-user adoption of new and existing tools
• Work in the ticketing tool fulfilling all end-user incidents and requests in compliance with agreed SLA’s
• Manage the computer equipment inventory
• Any other duties as assigned by the IT Supervisor
• Provide on-call 24/7 support in case of emergency

Qualifications

• Must be a computer course student, graduate, or have computer-related work experience
• Knowledge of Windows 11 required, Servers 2022 and above preferred
• Computer certifications o CompTia A+ or Simila

Required:

• Customer Service Oriented
• Good communication skills
• Problem-solving Skills
• Proactive and Self Driven
• Team working
• Computer Certifications o CompTia Network+ o CompTia Security + o Or similar (Google)

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.