GLORY

Helpdesk Executive

GLORY  •  Mumbai, IN (Onsite)  •  4 months ago
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Job Description

Helpdesk Executive

Application Deadline: 31 March 2026

Department: Service - Call Centre/Customer Service

Employment Type: Fixed Term - Full Time

Location: India/Mumbai

Reporting To: Helpdesk Team Leader


JOB TITLE: Helpdesk Executive REPORTING TO: Help Desk – Team Leader PURPOSE OF THE ROLE Attend to Calls pertaining to customer complaints, data management and reporting.

Key Responsibilities

KEY RESPONSIBILITIES

  • Attend to calls pertaining to customer queries, complaints on the toll free line and record them
  • Assign calls to respective Senior engineers/Engineers
  • Monitor the call progress and status
  • Data Management pertaining to Service calls and escalations
  • Data Analysis & suggesting appropriate action
  • Robust Reporting: MIS, Internal
  • Point of contact for the Field engineers for non technical issues

Skills, Knowledge & Expertise

KEY INTERFACES

  • Staff from Service Team
  • Product/Tech support team
  • GGS Central office
  • Clients and their respective Admin teams

EDUCATIONAL QUALIFICATIONS / TRAINING

  • Graduate with at least 2 year of relevant experience
GLORY

About GLORY

Solutions that enhance the customer experience you deliver.

In retail stores, restaurants, hotels and banks around the world, Glory’s solutions enable customer choice, automate routine processes and release staff time to focus on delivering the best experience to customers. After all, it’s the experience you deliver that sets you apart from your competitors and keeps your customers coming back.

We offer peace of mind. We enable transformation. We empower people. We do all this by releasing companies from the burden of low value activities, and helping our customers enhance the value that their staff and facilities add to their business.

Our experienced professionals around the world are committed to the success of our customers, partners and communities to create a safe, confident path forward.

Our parent company GLORY Ltd. is headquartered in Himeji, Japan. For more information about GLORY Ltd., please visit www.corporate.glory-global.com

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Basingstoke, GB
Year Founded
Unknown
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