Location: Kings Hill / Hybrid
Salary/package: £ 25,949.96 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
The Help Desk Engineer role sits at the heart of our support service, providing day-to-day IT support to schools and education customers. You will play a key role in resolving technical issues quickly and keeping systems running smoothly.
This position would suit someone with around 1+ years of IT support experience who is looking to build their skills across Microsoft 365, devices and core IT systems within a supportive team.
EiS, part ofCommercial Services Group, is a leading digital services provider specialising in IT and digital transformation for the education and public sectors. We help organisations adapt and thrive through innovative technologies, deep sector expertise, and a commitment to reinvesting in frontline services.
The Help Desk Engineer plays a key role in supporting schools with reliable IT services, ensuring users can access the systems they need to teach and learn effectively.
This is a practical, customer-facing role where problem solving and communication are essential, with responsibility for resolving technical issues and delivering a consistent support experience.
Managing incoming requests as a Help Desk Engineer (Education) via phone, email and chat.
Providing support for Microsoft 365 including Outlook, Teams, SharePoint and Office applications.
Troubleshooting issues across laptops, desktops and mobile devices.
Supporting user accounts, passwords and access within Microsoft 365.
Resolving incidents remotely in line with service level targets.
Working with senior engineers to escalate and resolve more complex issues.
Supporting schools with general IT systems including basic server and network issues.
Maintaining accurate records of tickets, actions and resolutions.
Building strong relationships with school staff and internal teams.
Sharing knowledge and supporting less experienced colleagues when needed.
Proven experience in an IT support or Help Desk role.
Strong understanding of Windows and Microsoft 365.
The ability to diagnose and resolve technical issues.
Excellent communication and customer service skills.
A proactive and solutions-focused approach.
The ability to prioritise workload in a busy environment.
Salary of £25,948 per annum.
25 days annual leave, rising to 27 after 4 years.
Birthday Day Off.
One concessionary day during the Christmas period.
Pension scheme with 4% employer contribution.
Life assurance cover.
Access to Learning & Development opportunities via our CSG Academy.
CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.
We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.
As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Creating impact
As one the UK’s largest publicly owned, privately run organisations, Commercial Services Group offer the best of both worlds. Clear commercial expertise and a deep commitment to transparency, compliance and social value.
With over 90 years of experience, we work in partnership with public sector organisations to deliver tailored, impactful and sustainable services.
Commercial Services Group is dedicated to driving lasting social impact and empowering communities across the UK and internationally. We reinvest our profits directly into frontline services, delivering lasting value for future generations.
Our Divisions:
🏫Children & Education: Delivering everything needed to create the ideal learning environment, choose from over 24,000 products and comprehensive services including HR support, teacher training, recruitment, payroll and more.
🏆People & Talent: Our talent management solutions are designed to attract, retain, and develop the best talent in the industry. We offer a range of services from recruitment to professional development.
🌱Energy & Environment: We are at the forefront of sustainable energy solutions, helping organisations reduce their carbon footprint, embrace environmentally friendly practices and manage energy procurement effectively.
🤝Procurement & Partnerships: Our procurement services are tailored to meet the unique needs of our clients, ensuring efficient and cost-effective solutions through strategic partnerships.
Our purpose
Supporting the delivery of better public services to help people live, learn and thrive.
Our vision and mission
Creating value and impact for every customer, every day. By working collaboratively and commercially – driving innovation and service excellence.
