Job Description

Job Type

Full-time

Description

Launch Your IT Career With a Company That Invests in Your Growth!

Full-Time | 7:00 AM - 3:00 PM

Are you the person everyone calls when technology isn't working? Do you enjoy solving problems, helping others, and learning new technology every day? If so, we want to hear from you!

We are seeking a motivated, customer-focused Helpdesk Analyst to join our growing IT team. This is an excellent opportunity for someone looking to build a long-term career in Information Technology. Whether you're just starting out or have some technical experience, we'll provide the training, support, and development opportunities you need to succeed.

In this role, you'll be the first line of support for employees and users, helping resolve technical issues while gaining valuable hands-on experience with hardware, software, networks, and enterprise IT systems.

Requirements

Why You'll Love This Opportunity

• Launch your IT career with a supportive team
• Gain hands-on experience with a wide range of technologies
• Continuous learning and professional development
• Certification-driven career path with compensation growth opportunities
• Company-paid qualifying certification exam fees
• Work alongside experienced IT professionals and mentors
• Clear advancement opportunities within the organization

What You'll Do

• Serve as the first point of contact for technical support requests via phone, email, and in person
• Troubleshoot and resolve hardware, software, mobile device, and network-related issues
• Log, track, and manage incidents through the helpdesk ticketing system
• Escalate complex issues to higher-level support teams when necessary
• Follow up with users to ensure complete resolution and customer satisfaction
• Assist with new employee technology setup, including hardware and software configuration
• Create and maintain technical documentation and knowledge base articles
• Participate in training programs and team meetings to expand technical knowledge
• Deliver outstanding customer service while building trusted relationships with users

What We're Looking For

• Associate's or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field
• High School Diploma or equivalent
• Strong interest in technology and a desire to build a career in IT
• Excellent communication and customer service skills
• Basic understanding of computers, operating systems, mobile devices, and common software applications
• Strong troubleshooting and problem-solving abilities
• Ability to learn quickly and adapt to new technologies
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively within a team environment
• Prior customer service, helpdesk, or technical support experience

Preferred Skills

• Familiarity with Microsoft Windows, Microsoft Office, and basic networking concepts
• Experience supporting users in a professional or educational environment
• Technical certifications such as CompTIA A+, Network+, or similar are a plus

Growth & Development

We are looking for individuals who are eager to learn and grow. As you expand your technical knowledge and earn industry certifications, you'll have opportunities for increased responsibilities, career advancement, and compensation growth. Qualifying certification exam fees are fully reimbursed by the company.

Compensation & Benefits

We offer a competitive compensation package that includes:

• Competitive base salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Company-paid certification exam fees
• Professional training and development opportunities
• Career advancement pathways within the IT organization
• Potential compensation increases tied to certification achievement and professional growth

Ready to Start Your IT Career?

If you're passionate about technology, enjoy helping people, and are eager to learn in a fast-paced environment, we'd love to meet you. Apply today and take the first step toward a rewarding career in Information Technology!