Job Description

Job Title

Helpdesk Analyst

Other professional qualifications required for filling the position:

• BSC/MSC degree is required
• 0,5 -1 years of experience in administrative/helpdesk/catering role preferred but not essential
• Data processing experience in international environment is an advantage
• Work experience on real estate field is an advantage

Foreign language skills required for filling the position:

• English language intermediate
• Knowledge of any other European language is an advantage

Required skills for filling the position:

• Strong IT literacy
• Intermediate MS Office
• Very good written and verbal communication skills
• Very good problem-solving skills
• Very good analytical mindset
• Able to work independently and in a team
• Strong work ethic
• Flexibility during times of change
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proactive, enthusiastic and willing to learn

Responsibilities of the jobholder:

• Act as main point of contact between team/client to control processes and assist communication, wherever possible
• Liaison with clients and 3rd parties i.e. landlords, tenants, and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant
• Sourcing of leases/documents/plans/photographs from clients and their advisers
• Such other duties as reasonably required
• Assist in the delivery of monthly KPI and other reports as required
• Comply with all clients’ and Cushman & Wakefield’s internal processes and data quality controls
• Efficient management of their own workload
• Knowledge sharing and effective communication with their team members
• Production and presentation of regular and ad-hoc reports
• Holding and/or attending to ad-hoc and reoccurring meetings
• Managing and being part of the back-up system within the team
• Creation and handling of the training materials (e.g. regular maintenance of L5 documents)
• Managing and taking part in the training of the new joiners

Regular tasks:

Daily and other BAU tasks to deliver:

• Manage the helpdesk for C&W client properties which includes acting as the first point of call for maintenance queries
• Arrange surveyor/landlord inspections for C&W client properties, ensuring strict security procedures are adhered to
• Maintain records for all inspections
• Manage and maintain a Web based job tracker which records maintenance issues, ensuring updates are provided and relevant details are passed to surveyors
• Consult leases to determine who is responsible for maintenance repairs and liaise with managing surveyors to confirm responsibility
• Contact landlords and tenants to ensure issues are dealt with appropriately and efficiently
• Liaise with and log jobs to external Facilities Managers ensuring deadlines are met and accurate and detailed information is provided
• Where appropriate, provide advice/support to other team members to enable and ensure their contribution to outputs and adherence to procedures

Main records and documents kept by the jobholder:

• All Data related documentation should be stored on Shared drives or SharePoint according to the documented processes

Clause:

The tasks, responsibilities and related administration obligations included in this job description are not described in full, they may be supplemented to reflect the general and job-specific professional habits.

The holder of the job must perform of lawful instructions of the line manager and occasionally also perform tasks that do not fall within the job.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”