Job Description

Job Title

Helpdesk Analyst

Primary purpose of the job:

Record andmaintainup-to-date,accurate,completeand consistent lease data basein order toground and secure cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman&Wakefield GOS

Other professional qualificationsrequiredfor filling the position:

• BSC/MSC degreeisrequired

• 0,5 -1 years of experience in administrative/helpdesk/catering role preferred but not essential

• Data processing experience in international environment is an advantage

• Work experience on real estate field is an advantage

Foreign language skillsrequiredfor filling the position:

• English language intermediate

• Knowledge of any other European language is an advantage

Required skills for filling the position:

• StrongITliteracy

• IntermediateMSOffice

• Very goodwritten and verbal communication skills

• Very goodproblem-solving skills

• Very goodanalytical mindset

• Able to work independently and in a team

• Strong work ethic

• Flexibility during times of change

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Proactive,enthusiasticand willing to learn

Responsibilities of thejobholder

• Act as main point of contact between team/client to control processes andassistcommunication, wherever possible

• Liaison with clients and 3rd partiesi.e.landlords, tenants, and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant

• Sourcing of leases/documents/plans/photographs from clients and their advisers

• Such other duties as reasonablyrequired

• Assistin the delivery of monthly KPI and other reports asrequired 

• Comply withall clients’ and Cushman&Wakefield’s internal processes and data quality controls

• Efficient management of their own workload

• Knowledge sharing and effective communication with their team members

• Production and presentation of regular and ad-hoc reports

• Holding and/or attending to ad-hoc and reoccurring meetings

• Managing and being part of the back-up system within the team

• Creation and handling of the training materials (e.g.regular maintenance of L5 documents)

• Managing and taking part in the training of the new joiners

Regular tasks:

Daily and other BAU tasks to deliver:

• Manage the helpdesk for C&W client properties which includes acting as the first point of call for maintenance queries

• Arrange surveyor/landlord inspections for C&W client properties, ensuring strict security procedures are adhered to

• Maintain records for all inspections

• Manage andmaintaina Web based job tracker which records maintenance issues, ensuring updates are provided and relevant details are passed to surveyors

• Consult leases todeterminewhois responsible formaintenance repairs and liaise with managing surveyors to confirm responsibility

• Contact landlords and tenants to ensure issues are dealt with appropriately and efficiently

• Liaise with and log jobs to external Facilities Managers ensuring deadlines are met andaccurateand detailed information is provided

• Whereappropriate, provide advice/support to other team members to enable and ensure their contribution to outputs and adherence to procedures

Main records and documents kept by thejobholder

• AllDatarelated documentation should be stored on Shared drivesorSharePointaccording to the documented processes

INCO: “Cushman & Wakefield”