We are seeking a motivated Helpdesk Administrator with strong cloud and endpoint support experience to join our growing IT team. The primary responsibility in this role will be to provide timely, professional technical support to employees and clients across both our on-premises and cloud environments.
You will collaborate closely with IT administrators and engineers to support day-to-day operations at our Reding, CA including onsite setup, hardware moves, and regional office visits. At the same time, you will play an active role in maintaining and troubleshooting our Office 365 tenant, SaaS applications, and cloud-based services. Some local travel may be required for satellite offices or corporate events. Standard job hours are M–F (8:30AM to 4:30PM), with flexibility as business demands.
Roles and Responsibilities
Helpdesk Ownership
Serve as the first point of contact for IT support, resolving issues via phone, chat, email, or in person.
Record, document, and escalate support tickets as needed.
Cloud & SaaS Support
Administer and support Office 365 tenant management (Exchange Online, Teams, SharePoint).
Troubleshoot cloud identity and access issues (Active Directory, Azure AD, MFA).
Assist with SaaS application provisioning and license management.
IT Asset & Endpoint Management
Catalog and manage IT assets through their lifecycle.
Configure, deploy, and support Windows 11 devices and user peripherals.
Maintain asset monitoring systems (e.g., Lansweeper, Intune or similar).
Infrastructure & Security
Support network and server operations under guidance of the Infrastructure Manager.
Assist with VoIP, DNS, DHCP, and VPN troubleshooting.
Apply and promote cybersecurity best practices across endpoints and accounts.
Onsite Responsibilities
Set up workstations, move and install office equipment (must be able to lift up to 30 lbs).
Provide hands-on support for events, conference room tech, and branch offices.
Continuous Improvement
Document and maintain SOPs for troubleshooting and escalation.
Recommend process improvements for efficiency and service quality.
Participate in a rotating on-call schedule.
Education and Experience Qualifications
Bachelor’s degree or equivalent experience in a related field.
4+ years of hands-on IT support experience.
Experience supporting cloud/SaaS environments (Office 365, Azure, or similar).
Knowledge of a Professional Employer Organization (PEO) environment a plus.
Salary range based on experience is $65 - 75K
PrestigePEO empowers small and mid-sized businesses (SMBs) to simplify HR by offering end-to-end support for employee benefits management, payroll administration, workers’ compliance, HR guidance, and more. Merging the power of industry-leading customer service with innovative technology options, PrestigePEO delivers a full spectrum of HR services and solutions to help SMBs lower employee benefit costs, reduce administrative workloads, and manage critical HR functions.
Our HR solutions have a national reach with Professional Employer Organization (PEO) certifications in 50 states. PrestigePEO has earned Employer Services Assurance Corporation (ESAC), a PEO company’s highest level of accreditation and gold standard for PEO best practices and financial reliability. We are #17 on Crain’s New York Business list of “NY Area’s Largest Privately Held Companies”, as well as one of Long Island Business News’s Best Places to Work. PrestigePEO is also the recipient of the Business Achievement Awards from HIA-LI and named “One of the Fastest Growing Privately Held Firms in America” in 2008-2012, 2015-2017, 2020-2021, and 2023 by Inc. 5000.
