Solvere One

Help Desk Technician - Tier 3

Solvere One  •  Virginia (Hybrid)  •  6 days ago
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Job Description

About the Company

Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.

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We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.

Key Responsibilities

  • Act as Tier 3 escalation point for the service desk
  • Support cloud, hybrid, and on-prem infrastructure environments
  • Lead troubleshooting across servers, networks, virtualization, and security
  • Update documentation and standard operating procedures, as needed
  • Mentor Tier 1 and Tier 2 engineers

Technical Requirements

  • 5+ years in IT, with 3+ years in an MSP environment
  • Expertise in Microsoft 365, Azure AD, and Entra ID
  • Strong experience with Windows and Apple/macOS environments
  • Strong experience with PowerShell
  • Networking knowledge (TCP/IP, VLANs, firewalls – Fortinet, Meraki, Sophos)
  • Experience with backup & disaster recovery solutions
  • Experience supporting hybrid and fully cloud-based organizations
  • Familiarity with RMM and PSA tools (ConnectWise preferred)

Preferred Qualifications

  • Certifications such as Security+ and/or Network+
  • AZ-100, AZ-700, AZ-900
  • Experience with Google Admin
  • Experience with virtualization platforms (VMware, Hyper-V)

Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.

“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”

Solvere One

About Solvere One

Solvere One is a managed service provider (MSP) focused on corporate consulting and partnership. We evaluate and recommend best-in-breed solutions for your complex needs.

Our MSP approach is designed to proactively manage your technology while reducing your cost of IT ownership. From top-level CIO and CTO support to 24/7 help desk solutions, you gain all IT requirements in ONE partner.

As a technology and consulting partner, we provide on-demand technical services and consulting to over 300 hundred offices worldwide. Our IT administrators and staff are highly qualified experts in their field.

Along with our leading infrastructure, vast resources, and partnerships with suppliers, our clients are assured that partnering with Solvere One will optimize their performance and productivity. You will never be left behind in the continuously evolving world of technology.

Whether you’re seeking to supplement an internal IT department or looking to outsource your technology support, Solvere One is flexible and can accommodate you where you are today, while growing with you tomorrow.

To learn more about our services, visit our website at https://www.solvereone.com/

Industry
Unknown
Company Size
11-50 employees
Headquarters
Sterling, Virginia
Year Founded
2008
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